Transforming Customer Service in Financial Services

Transforming Customer Service in Financial Services

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The UK Post Office not only manages over 11,800 branches, but they have created a way for millions of people to collect the payment of state benefits from the government using a Post Office card account (POca), for those who do not have a bank account.

In order to continue this service, the Post Office was in need of a supplier capable of delivering an end-to-end service, and implement a complex development program.

Access this informative case study now to find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.

Vendor:
Hewlett Packard Enterprise
Posted:
Jul 1, 2014
Published:
May 31, 2014
Format:
PDF
Type:
Case Study
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