Transformative Service Management - Reinventing Service Management for the New Style of IT
Because of technology trends like mobile and BYOD, social media, big data and the cloud, IT often does not have the same type of complete control over an organization’s infrastructure as it did in the past. This decentralized “new style of IT” need not be seen as a threat to IT. Quite the contrary. It
is a unique opportunity for IT to increase its value as a service provider and establish itself as
an indispensable strategic asset for the business.
This white paper shows how IT can turn technology trends to its advantage and transform its role—and its reputation—as a service provider.
Read on to get the inside scoop on this transformative approach in light of the following topics that are addressed throughout this resource:
- The cloud: don’t let it obscure your vision of better service
- Mobile computing: embrace freedom of choice
- Social media and big data: turn them to your advantage
- And more