You've requested...

Transforming your Contact Center…”SIP-ly” Stated

If a new window did not open, click here to view this asset.

Download this next:

UC and the Evolution of Enterprise Telephony

There has been a rebirth in the IP telephony (IPT) market. And now IT architects are trying to find ways to expand enterprise telephony to the desktop and to mobile devices, and one of these ways is to combine IPT with unified communications (UC) for a seamless user experience.

This expert E-Guide will help readers understand key information about the evolution of enterprise technology, how to prepare the enterprise for mobile telephony, and the value of combing IPT and UC.

These are also closely related to: "Transforming your Contact Center…”SIP-ly” Stated"

  • Infographic: Zoom vs Teams vs Cisco

    While all video conferencing tools perform broadly similar tasks, there are certain differences between products and providers. Here we examine the Cisco, Microsoft, and Zoom platforms, highlight the unique features of each product, and explain how the products differ from one another.

  • Your guide to cloud telephony for Microsoft Teams

    Legacy, on-premise telephony hasn’t seen much use in the last year or so, and businesses are shifting to cloud telephony as a result.

    Conversely, Microsoft Teams has boomed in the last year, to the point where it now serves as the primary means of communication between employees. It’s for these reasons that cloud telephony for Teams is gaining popularity.

    You don’t need to provision or maintain on-premise telephony equipment, and it’s more secure, allowing for more flexible ways of working. Download this guide to learn how to add cloud telephony to Microsoft Teams.

Find more content like what you just read:

  • Unified communications integration: Single vs. multi-vendor environments

    This e-guide compares the pros and cons of implementing a single versus multi-vendor UC environment, and offers tips for overcoming key UC integration challenges.

    Download

  • E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices

    In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.

    Download

  • Unified Communications Trends and Challenges: How to Stay on Top

    This e-guide discusses the top trends affecting the unified communication's (UC) market as well as potential UC and IP telephony challenges. Learn what you can do to tackle these issues and stay ahead of the competition.

    Download

  • Unified Communications: the key to prospering in the new working reality of Covid-19

    The coronavirus is changing everything about how people work, and will do so permanently. It added that even though the working world was experiencing unprecedented uncertainty, there were two things that should be borne in mind: the virus will pass, and at the other side of the pandemic, the world of work will look very different.

    Download

  • Unified Communications: the key to prospering in the new working reality of Covid-19

    The coronavirus is changing everything about how people work, and will do so permanently. It added that even though the working world was experiencing unprecedented uncertainty, there were two things that should be borne in mind: the virus will pass, and at the other side of the pandemic, the world of work will look very different.

    Download

  • Jargon Buster Guide to Unified Communications

    In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.

    Download

  • Education: Remote learning & adjusting to the new normal

    Educators and students have been significantly impacted by the spread of COVID-19. While most classes are remote, hybrid learning models are also an option – either way the focus remains on providing students and teachers with a safe, socially-distant but effective curriculum. Read this article to learn more about these changes.

    Download

  • Microsoft Teams, now with SMS

    There’s never been a better time to unify messaging as a part of your communications strategy. In the event that you or your employees don’t have access to video, you can now send and receive SMS messages with contacts in Outlook, Active Directory, SharePoint and Teams. View this data sheet to get more information.

    Download

  • Enterprise Social Tools Need UC Integration to Thrive

    This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.

    Download

  • A Computer Weekly buyer's guide to communications as a service

    As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.

    Download

  • The Social Collaboration Revolution: Keeping Your Dispersed Enterprise Connected

    This E-Guide from SearchUnifiedCommunications.com explores the market drivers for unified communications and collaboration in the dispersed workplace and details a technology that has set its sights on revolutionizing the world of social collaboration.

    Download

  • Manufacturing communications: How to strengthen the foundation

    Operationalizing effective communication remains a challenge across many industries and manufacturing is no exception. In this white paper, learn how Motorola Solutions can help strengthen the foundation of manufacturing communications.

    Download

  • UC flexibility for the hybrid workforce

    Upon completing a short survey, download this infographic to explore a UC platform that strives to meet the needs of a hybrid world.

    Download

  • Are you making optimal enterprise collaboration purchases?

    In this 10-page buyer's guide, Computer Weekly highlights what the IT leader needs to know to decide on the future of the organization's communications strategy.

    Download

  • Managing Integrated Communications, Consumerization and Security: Best Practices

    This E-Guide explores the necessity of integrated communications and how they are changing the collaboration and productivity of many organizations. View now for best practices to tackling the challenges you are likely to face and to meeting the needs of integrated communications – for both your organization AND your end-users.

    Download

  • UC Strategies and the Evolving Cloud

    This E-Guide from SearchUnifiedCommunications.com explores the concept of cloud unified communications, the strategies and plans it offers, and how your organization can benefit.

    Download

  • WAN video conferencing network design requirements for QoS

    This e-guide takes an in-depth look at the critical requirements of the WAN video conferencing network design. Uncover best practices to ensure consistent, high-quality video service delivery across the WAN.

    Download

  • The Evolution of Collaboration: Tying the Knot with UC

    In this E-Guide from SearchUnifiedCommunications.com, we explore the evolving relationship between unified communications (UC) and collaboration and explain why UCC is a match that can benefit any organization.

    Download

  • Unified communications etiquette guide: What to know, what to avoid

    This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.

    Download

  • Motorola Solutions’ end-to-end industrial communications suite: Explore key benefits

    Whether you work in hospitality, manufacturing, transportation, or any other industrial workplace, your business relies on many disparate technologies to get the job done. In this white paper, learn how Motorola Solutions’ end-to-end industrial communications suite can help to break down the walls between your disparate technologies.

    Download

  • Secure, flexible UCC for digital business

    Today’s enterprises need secure, flexible communications and collaboration platforms that’re able to adapt to growing digital infrastructure. Take a brief survey to watch this quick video detailing a new unified communications solution Vodafone Business and RingCentral that aims to provide such a platform for your business.

    Download

  • 3 UC technologies that support long-term remote work

    As organizations develop strategies for extended remote work, many IT departments look at areas such as network connectivity and security – both of which are valid. But they mean nothing if your employees don’t have proper UC and collaboration. View this guide to learn how UC technology supports remote work in the long term.

    Download

  • Proving ownership of IPv6 addresses

    In this article in our Royal Holloway security series, we examine the mechanisms that have been invented to allow Internet Protocol version 6 (IPv6), which replaces IPv4, users to prove their rightful ownership of an address, preventing others from using it falsely, as well as showing some of the ways in which these measures are incomplete.

    Download

  • The Top 4 Business Considerations for Your UC Solution

    Get help determining your organization's unified communications needs in order to make a more informed solution purchasing decision.

    Download

  • Business Collaboration Benefits: 10 Questions to Ask Your Potential Vendors

    This E-Guide from SearchUnifiedCommunications.com describes the need for collaboration in a geographically dispersed enterprise and highlights the top ten questions you should ask any potential collaboration vendor.

    Download

  • IT Buyer's Guide to Mobility in UCaaS Solutions

    This IDC Tech Buyer Presentation makes the case for mobility to be a key purchase criterion in UCaaS buying decisions. Read on to unlock this exclusive presentation.

    Download

  • Empower your hybrid workforce with Microsoft Surface Hub 2S

    In this brief, learn how the Microsoft Surface Hub 2S can help support health and safety protocols while empowering team collaboration between on-site and remote teams.

    Download

  • 4 key factors to choosing the best microphone for a room

    The optimal audio solution for any given meeting space depends on a wide range of factors, including the size of the room, the number of people involved, the number of presenters and the style of presentation. In this Shure white paper, get a sense of which microphones work best in different types of business rooms.

    Download

  • Collaboration: RFP Technology Decisions Guide

    Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.

    Download

  • 6 steps to socially distanced government meetings

    In many parts of the world, it’s back to the office for local government workers after months of working from home. Despite the return to some semblance of normality, social distancing constraints still apply. In this blog, uncover 6 requirements for making communication in local government meetings effortless.

    Download

  • Expert guide to mobile unified communications: Implementation best practices

    This expert e-guide uncovers the benefits of mobile UC, best practices for implementing fixed mobile convergence and mobile UC solutions as well as products that will make the execution easier.

    Download

  • Prepare your corporate network for Microsoft Teams telephony

    As companies look to deploy telephony for Microsoft Teams, they must assess their network requirements for both capacity and quality to ensure that these are suitable. Take the first step – View this white paper to get an understanding of how calls are handled by Teams and how the process can be optimized.

    Download

  • Microsoft Teams Telephony: Is your network ready?

    As companies look to deploy telephony for Microsoft Teams, they must assess their network requirements for both capacity and quality to ensure they’re suitable for the job. Take the first step – Engage this white paper to learn how calls are handled by Teams and how to tweak your network to optimize the process.

    Download

  • UC flexibility for the hybrid workforce

    To accommodate the hybrid workforce, organizational tools and technology must deliver a seamless working environment that encourages continuity and collaboration. Download this infographic to explore a UC platform that strives to meet the needs of a hybrid world.

    Download

  • Learn why Smith Ready Mix decided to implement Motorola Solutions WAVE

    After years of trying various technologies, such as smartphones, Smith Ready Mix sought a new communications solution that would consolidate their needs into one ultra-reliable and rugged system. In this case study, learn why Smith Ready Mix decided to implement Motorola Solutions WAVE Two-Way Radio TLK 100.

    Download

  • E-Guide: Software-Defined Networking Could Make Network-as-a-Service a Reality

    This E-Guide from SearchNetworking.com explores the reality of Network-as-a-Service and how it may be coming soon to a data center near you.

    Download

  • How to Integrate UC with Mobile Device Management

    This E-Guide from SearchUnifiedCommunications.com offers best practices for managing mobile unified communications (UC) in a bring your own device (BYOD) environment. Read now for tips and hints to integrating mobile device management (MDM) with your UC systems and features.

    Download

  • Evaluating video conferencing solutions

    Integrating video and unified communications in your enterprise is not an easy task. Access this Technical Guide to view expert advice into creating a viable and effective integration strategy that will support interworking with your existing end points, as well as those to come.

    Download

  • Integrating Mobile Device Management with UC Systems and Features

    This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.

    Download

  • Collaboration Architecture: Final Considerations to Sealing the Deal

    Get help building a successful collaboration architecture with the help of this E-Guide from SearchUnifiedCommunications.com.

    Download

  • CW Buyer's Guide to 5G mobile networking

    5G mobile networking has the potential to propel business into the future. In this 17-page buyer's guide, Computer Weekly looks at how to optimise 5G, the advantages of advanced communications and what Télécoms Sans Frontières has achieved through harnessing it.

    Download

  • Software-Defined Networking Could Make Network-as-a-Service a Reality

    This E-Guide from SearchNetworking.com explores the topic of Network-as-a-Service and how software-defined networking could help make this new network paradigm for the cloud a reality.

    Download

  • A Computer Weekly buyer's guide to video conferencing and collaboration

    In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.

    Download

  • Video Conferencing Best Practices: Making the Business Case and Key Tips for a Seamless Deployment

    This e-guide discusses key deployment strategies to help unified communications (UC) pros get started. Uncover the physical components of video conferencing systems, interoperability and standards considerations and how organizations should address video management to ensure a solid quality of service (QoS).

    Download

  • Office & Microsoft 365 licensing features and options

    In this solution brief, learn more about CallTower’s Office and Microsoft 365 licensing features. Also, learn about the licensing required for a full Microsoft Teams Direct Routing experience.

    Download

  • Microsoft Teams, By the numbers

    In what seems like the blink of an eye, Microsoft Teams has become the go-to for voice, video and collaboration in the enterprise. In this infographic, uncover a breakdown of that trajectory.

    Download

  • Best practices to maximize the value of Microsoft Teams

    As of March 18 2020, Microsoft Teams had reached 44 million daily active users. This number places Microsoft as the market leader in the Enterprise Productivity market. But how can you get the most out of Microsoft Teams? In this report, explore a deep dive into best practices to maximize the value of Microsoft Teams.

    Download