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eLogistics Services

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ALSO CALLED: e-Logistics Services, Logistics Services
DEFINITION: Services that address inefficiencies in the transportation industry, usually involving goods ordered online that can be delivered to the consumer in a timely and efficient manner. The service might include any of the following: order entry, order management, shipment and vehicle tracking, communications and reporting.
eLogistics ServicesReports
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IT Service Brokerage - The Intersection of User Experience and Business Technology
sponsored by Hewlett-Packard Company
VIDEO: This exclusive video covers the transformation IT must make as technology evolves and the role IT brokerage can play in these changes.
Posted: 28 Aug 2014 | Premiered: 28 Aug 2014

Hewlett-Packard Company

It's Time to Mothball Traditional ITSM Approaches
sponsored by Pangea Systems
EGUIDE: In the following expert e-guide from SearchCIO.com, learn how ITSM needs to evolve in order to remain business-aligned, operationally controlled and cost-effective.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

Pangea Systems

ITILĀ® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

ITSM, ITIL for Dummies: Defining Customer-Focused Services
sponsored by ServiceNow
WHITE PAPER: This whitepaper details how a service catalog can help you demonstrate the value of your IT department.
Posted: 28 Mar 2014 | Published: 25 Mar 2014

ServiceNow

Journey to IT-as-a-Service Powered by Software-Defined Data Centers: An Executive Summary
sponsored by VMware, Inc.
WHITE PAPER: Business demands today are 24/7. This exclusive whitepaper explores the role IT-as-a-Service can play in meeting these demands.
Posted: 08 Oct 2014 | Published: 12 Sep 2013

VMware, Inc.

Leading the Charge in Emerging MSSPs
sponsored by Alert Logic
WHITE PAPER: In this paper Forrester shares the results of their 15-criteria evaluation of the top ten emerging players in the MSSP market.
Posted: 19 Jun 2014 | Published: 08 Jan 2013

Alert Logic

Leveraging the Power of the Peloton to Lead Change
sponsored by Global Knowledge
WHITE PAPER: This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change.
Posted: 05 Sep 2013 | Published: 19 Jul 2013

Global Knowledge

Making Cloud Part of Your Storage & Data Strategy
sponsored by Riverbed Technology, Inc.
WHITE PAPER: The growth of enterprise data is posing new storage and data management challenges for enterprises. Advanced storage and networking technologies makes it possible for IT organizations to take advantage of cloud-based IT services without sacrificing data integrity, security or app performance.
Posted: 06 Oct 2014 | Published: 31 Dec 2010

Riverbed Technology, Inc.

Managed Mobility Services: Reduce Your Risk and Improve Productivity
sponsored by Hewlett-Packard Limited
WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Limited

Managed Service Provider Attributes Growth to the ConnectWise Community
sponsored by ConnectWise
CASE STUDY: Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

Managed Services: Why It's Good for Business
sponsored by LabTech Software
EBOOK: This resource reveals the top 5 reasons service providers should offer managed services and the benefits they can provide to the business and their clients.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

LabTech Software

Managed VDI Services & WaaS: What they mean to IT Leadership
sponsored by Dell, Inc.
WEBCAST: Cloud is an enabler to this transformation. Find out why the majority of IT leaders expect cloud to help them innovate, not just save money.
Posted: 14 Aug 2014 | Premiered: Jul 15, 2014

Dell, Inc.

Managing the Transition to IT as a Service Broker
sponsored by Rackspace
WHITE PAPER: This comprehensive white paper explores the benefits of the IT as a service broker model, and explains how to successfully manage the transition into this new role.
Posted: 14 Oct 2014 | Published: 14 Oct 2014

Rackspace

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER: This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011

BMC-Accenture

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012

FrontRange Solutions Inc.

ITSM: Connecting Service Desk Operations to IT Strategies
sponsored by IBM
EGUIDE: This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments
Posted: 27 May 2014 | Published: 27 May 2014

IBM

Keep Users Happy by Integrating IT Operations and IT Support
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
Posted: 08 Oct 2013 | Published: 09 Oct 2012

BMC Software, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Learning to Compete: IT's Next Transformation
sponsored by EMC
WHITE PAPER: This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
Posted: 26 Jul 2013 | Published: 13 Mar 2013

EMC

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Experience
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details six ways to introduce mobility into IT service management.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

CA Technologies.

Mass Personalization: How relevance engines are revolutionizing mass communications
sponsored by xMatters, Inc.
WHITE PAPER: Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.
Posted: 08 Sep 2010 | Published: 08 Sep 2010

xMatters, Inc.

Meeting the Exploding Demand for New IT Services
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

BMC Software, Inc.
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