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Enhanced Messaging Service

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ALSO CALLED: EMS, Messaging Services
DEFINITION: Enhanced Messaging Service (EMS) is an adaptation of the Short Message Service (SMS) that allows users to send and receive ring tones and operator logos, as well as combinations of simple media to and from EMS-compliant handsets. Because EMS is based on SMS, it can use SMS Centers (SMSCs) the same way that SMS does. EMS works on all Global System for Mobile communications (GSM) networks (widely used  … 
Definition continues below.
Enhanced Messaging ServiceWhite Papers (View All Report Types)
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Get Certified - Avaya Communication Manager
sponsored by Global Knowledge
WHITE PAPER: The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.
Posted: 08 May 2013 | Published: 08 May 2013

Global Knowledge

Global sourcing trends 2011
sponsored by ComputerWeekly.com
WHITE PAPER: At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months.
Posted: 24 Oct 2011 | Published: 26 Jan 2011

ComputerWeekly.com

Healthcare Giant Accelerates into Future of Wireless
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper describes how Cisco deployed solutions for high-bandwidth and high-density wireless locations within a hospital system with 14,800 employees, a massive campus, and 10,000 devices accessing the network at any given time.
Posted: 02 Sep 2014 | Published: 31 Oct 2013

Cisco Systems, Inc.

How Cisco Helped Pinellas County, FL to Integrate Wired and Wireless Networks
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper describes how Cisco helped Pinellas County, Florida to deliver unified wired and wireless services with bring-your-own-device convenience to all 111 buildings in 53 locations throughout the county.
Posted: 04 Sep 2014 | Published: 31 Jan 2014

Cisco Systems, Inc.

How to Align Your Data Center's Physical Infrastructure with ITIL and ITSM
sponsored by nlyte Software
WHITE PAPER: The purpose of this whitepaper is to demonstrate how the alignment of DCIM and ITIL enhances data center operations, and ultimately the IT services provided to businesses.
Posted: 12 Aug 2014 | Published: 15 Jul 2014

nlyte Software

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace
WHITE PAPER: This whitepaper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Rackspace

HP Propel, a Solution to Transform IT into a Multi-Supplier Service Broker
sponsored by Hewlett-Packard Company
WHITE PAPER: This exclusive whitepaper covers what IT must do to stay relevant in the age of modern technologies.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Hewlett-Packard Company

Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER: This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012

Emerson Network Power

Hybrid IT: The Best of All Worlds
sponsored by CenturyLink Technology Solutions
WHITE PAPER: Download "Best of All Worlds" now and fast-forward your business' agility with a hybrid IT solution.
Posted: 30 May 2014 | Published: 30 May 2014

CenturyLink Technology Solutions

IDC Vendor Analysis - Worldwide Service Desk Management Software
sponsored by ServiceNow
WHITE PAPER: This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

ServiceNow

Getting the Most from Your Wireless Network
sponsored by WildPackets, Inc.
WHITE PAPER: Network disruptions have become business disruptions with financial and sometimes even legal consequences. This white paper outlines best practices in monitoring, analyzing, and troubleshooting wireless networks using WildPackets OmniPee.
Posted: 26 Aug 2008 | Published: 26 Aug 2008

WildPackets, Inc.

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett-Packard Company

Guide Application: Connect, Inform & Engage the Entire Campus Community
sponsored by AT&T Corp
WHITE PAPER: AT&T Campus Guide is an affordable, leading edge, service-as-a-solution open mobile platform.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.
Posted: 09 Jun 2009 | Published: 09 Jun 2009

Alcatel-Lucent

Hardware Neutral Imaging with ImageX: The Ghost Killer
sponsored by Global Knowledge
WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.
Posted: 14 Mar 2007 | Published: 01 Mar 2007

Global Knowledge

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights
sponsored by SAP America, Inc.
WHITE PAPER: This Executive Insights paper describes how the combination of EPM and GRC solutions is now more critical than ever for business success. This document also discusses how EPM and GRC must be linked to business intelligence tools and supported by comprehensive services to ensure that the data generated is used appropriately.
Posted: 20 Sep 2010 | Published: 20 Sep 2010

SAP America, Inc.

How to Address Your Top Tech Problems
sponsored by AT&T Corp
WHITE PAPER: For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.
Posted: 04 Aug 2010 | Published: 04 Aug 2010

AT&T Corp

HP's Universal CMDB: A Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, read about the evolution of Configuration Management Database (CMDB) adoption in the market, CMDB solution integration and the overall architecture requirements for CMDB.
Posted: 24 Aug 2007 | Published: 01 Jan 2007

Hewlett-Packard Company

IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER: The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010

IBM

IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011

IBM

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 07 Jul 2014 | Published: 01 Aug 2013

IBM and Intel

IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010

IBM

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010

IBM

Impact of Cloud on IT Consumption Models: Top 10 Insights
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Cisco Systems, Inc.
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ENHANCED MESSAGING SERVICE DEFINITION (continued): …  in Europe and increasingly available elsewhere). If a message is sent to a phone that is not EMS-capable, the recipient will still receive the text portion of the message.EMS users can integrate text, melodies, pictures, sounds, and animations to enhance the expressive power of messages that are limited by the display constraints of mobile devices. Message senders can use images, sounds, and animation they download from an online library or create images and sounds directly on the phone. EMS is an open standard developed by the Third Generation Partnership Project (3GPP), a mobile telecommunications … 
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