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IP Contact Centers

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ALSO CALLED: IP-based Call Centers, Enterprise IP Contact Centers, IP-based Contact Centers, IPCC, Converged IP Contact Centers
DEFINITION: A contact center that does not use circuit switching. All calls are IP or converted from PSTN to IP.
IP Contact CentersMultimedia (View All Report Types)
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Industrialised delivery: The next stage in outsourcing evolution
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Information Governance Symposium 2013: Does Big Data=Big Headaches?
sponsored by SearchCompliance.com
VIRTUAL ENVIRONMENT: In this three-part web seminar taped at the ARMA International Conference, Consult IG owner Brent Gatewood explains how big data is changing information governance, and how businesses need to adapt records management processes to accommodate these changes.
Posted: 17 Dec 2013 | Premiered: 17 Dec 2013

SearchCompliance.com

Making the Right Cloud Model Choice to Ensure Data Security in a Hybrid World
sponsored by Code42
WEBCAST: IT directors today are asked to manage seemingly limitless amounts of data. Consequently, many organizations are implementing cloud initiatives to better manage this growing problem. But where should IT start? Find out in this on-demand webcast.
Posted: 13 Jun 2014 | Premiered: Jun 13, 2014

Code42

Making the Shift to a Hybrid Solution
sponsored by FrontRange Solutions Inc.
VIDEO: Investigate how FrontRange Solutions became the leading provider of hybrid ITSM solutions and integrated client solutions around the world.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Mastering Exchange Migrations: Controlling the Top Ten Critical Issues (webcast)
sponsored by Dell Software
WEBCAST: This webcast offers tips for planning, deploying and managing a new Exchange platform that links email, voice and fax communications into one unified infrastructure, creating a seamless user interface, integrated online services and controlled compliance.
Posted: 08 Oct 2013 | Premiered: Oct 8, 2013

Dell Software

Network Evolution University: Video Conferencing and Collaboration
sponsored by SearchUnifiedCommunications.com
VIRTUAL ENVIRONMENT: In this classroom, our experts examines how desktop video is enabling the focus on collaboration, best practices for using desktop video, and policies to manage its use and protect the network.
Posted: 19 Mar 2013 | Premiered: 19 Mar 2013

SearchUnifiedCommunications.com

Outsourcing Infrastructure: An Insightful TCO Analysis of On-Premise vs. Outsourced Workloads
sponsored by Rackspace
WEBCAST: This exclusive whitepaper will help you make an informed decision on whether or not you should outsource your IT services.
Posted: 18 Jun 2014 | Premiered: Jun 18, 2014

Rackspace

Increase your Citrix XenDesktop monitoring capabilities using HP Operations Management Software
sponsored by Citrix Ready and ComTrade
WEBCAST: Join us to learn how ComTrade's Smart Plug-in for Citrix (Citrix SPI) helps you measure, monitor and manage XenDesktop and gives you an end-to-end overview from within the HP Operations Manager and HP BSM.
Posted: 06 Sep 2012 | Premiered: Sep 26, 2012, 13:00 EDT (17:00 GMT)

Citrix Ready and ComTrade

Innovators Demo Part II - Your Collaboration Destiny Continues
sponsored by IBM
PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Posted: 18 Jun 2010 | Premiered: 17 Jun 2010

IBM

Intel Cloud Builders Reference Architecture: Enhanced Cloud Security with HyTrust & Vmware
sponsored by Intel
VIDEOCAST: While many businesses are eager to adopt cloud computing, building a secure cloud infrastructure deployment and operation is still a challenge. Watch this video to learn about a combination of security technologies that can ensure your cloud environment is protected.
Posted: 01 Mar 2012 | Premiered: Dec 20, 2011

Intel

Intel® Chip Chat
sponsored by Intel
PODCAST: Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.
Posted: 13 Dec 2011 | Premiered: Dec 13, 2011

Intel

Introducing Avaya Collaborative Cloud
sponsored by Avaya
WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
Posted: 30 Apr 2012 | Premiered: Apr 30, 2012

Avaya

Is it possible to have too many tools?
sponsored by Nimsoft, Inc.
WEBCAST: Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IT Innovation as a Priority
sponsored by Cisco Systems, Inc.
VIDEO: Today as a CIO, not only is maintaining operational excellence part of your role, but driving innovation is also high on the priority list. In this video, VP IT and Administration at Hearst Television, Inc., shares how he was able to maintain operational excellence and create an innovative virtualization solution.
Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

Cisco Systems, Inc.

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

Mission-Critical Converged Infrastructure Podcast Series
sponsored by HP & Intel®
PODCAST: This podcast discusses the challenges that come with a mission-critical environment and the four characteristics of a converged infrastructure to meet the ever-changing demands of business.
Posted: 09 May 2011 | Premiered: May 9, 2011

HP & Intel®

More Visibility for UK ITSP Drives Profitability
sponsored by Autotask Corporation
VIDEO: This brief video covers the value of visibility to your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Moving Beyond People Glue and Silos
sponsored by IBM
VIDEO: This quick video outlines why replacing this "people glue" strategy with reliable, repeatable systems and processes that break siloes and meet the needs of multiple users across the organization is critical to interlinking success and truly achieving information governance.
Posted: 26 Jul 2013 | Premiered: 27 Jun 2013

IBM

Network Management Solution: WhatsUp Gold
sponsored by Ipswitch WhatsUp Gold
TRIAL SOFTWARE: WhatsUp Gold is the most intuitive, comprehensive, and cost-effective network management toolset available today.
Posted: 01 Mar 2011 | Premiered: 01 Mar 2011

Ipswitch WhatsUp Gold

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

Nimsoft Monitor for Microsoft Applications
sponsored by Nimsoft, Inc.
WEBCAST: Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.

Online Trial: Rational System Architect
sponsored by IBM
SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation.
Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

IBM

Oracle Advanced Customer Services: Solution Support Center
sponsored by Oracle Corporation
WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

Oracle Corporation
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