ALSO CALLED: IP-based Call Centers, Enterprise IP Contact Centers, IP-based Contact Centers, IPCC, and Converged IP Contact Centers DEFINITION: A contact center that does not use circuit switching. All calls are IP or converted from PSTN to IP.
VIDEOCAST:
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
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