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IP Contact Centers

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ALSO CALLED: IP-based Call Centers, Enterprise IP Contact Centers, IP-based Contact Centers, IPCC, Converged IP Contact Centers
DEFINITION: A contact center that does not use circuit switching. All calls are IP or converted from PSTN to IP.
IP Contact Centers Multimedia (View All Report Types)
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Applications Management Service
sponsored by Hewlett-Packard Limited
VIDEO: With the most optimal cost and value in managing applications, HP can help you run your IT like a business and get the most return on your investments. Access this video to find out more of the benefits that HP can provide your IT organization today.
Posted: 28 Aug 2012 | Premiered: 28 Aug 2012

Hewlett-Packard Limited

Applications Rationalization: Take Control of your Applications with HP
sponsored by Hewlett-Packard Limited
VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs.
Posted: 22 Jan 2013 | Premiered: 22 Jan 2013

Hewlett-Packard Limited

Applications Rationalization: Take Control of your Applications with HP
sponsored by Hewlett-Packard Company
VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs.
Posted: 01 Apr 2013 | Premiered: 01 Apr 2013

Hewlett-Packard Company

Applications Transformation and Modernization
sponsored by Hewlett-Packard Limited
WEBCAST: Access this webcast to gain insight into the challenges CIOs and other IT leaders are facing around transforming and modernizing their applications.
Posted: 02 Jul 2012 | Premiered: Jun 1, 2012

Hewlett-Packard Limited

Building a Business Case for Service Management & Automation
sponsored by ServiceNow
WEBCAST: Watch this informative resource to discover the importance of service management and automation for IT department efficiency.
Posted: 01 May 2013 | Premiered: Jan 30, 2013

ServiceNow

Changing Role of the CIO
sponsored by Hewlett-Packard Limited
WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more.
Posted: 03 Jul 2012 | Premiered: Jul 1, 2012

Hewlett-Packard Limited

Changing the Role of the CIO
sponsored by Hewlett-Packard Company
WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more.
Posted: 01 Apr 2013 | Premiered: Apr 1, 2013

Hewlett-Packard Company

Data Center Modernization
sponsored by Hewlett-Packard Limited
VIDEO: Access this short, but informative, video to learn how modernizing your data center will help you increase savings on top of improved efficiency.
Posted: 19 Nov 2012 | Premiered: 19 Nov 2012

Hewlett-Packard Limited

Data Center Services from HP Enterprise Services
sponsored by Hewlett-Packard Limited
VIDEO: HP offers solutions that scale services to meet your business needs. Access this video to find out how HP can help you and your data center increase flexibility and lower operating costs today.
Posted: 28 Aug 2012 | Premiered: 28 Aug 2012

Hewlett-Packard Limited

3 Tips for Planning Data Center Transformation
sponsored by HP
VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.
Posted: 12 Oct 2011 | Premiered: 11 Oct 2011

HP

8 Common Mistakes of Windows 7 Migration
sponsored by Dell, Inc.
WEBCAST: Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program
Posted: 15 Apr 2011 | Premiered: Apr 27, 2011, 12:00 EDT (16:00 GMT)

Dell, Inc.

Active Administrator™, Version 5.6.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE: Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
Posted: 01 Jan 2011 | Premiered: 29 Dec 2010

ScriptLogic Corporation

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Bringing Personalized Financial Services to Farmers
sponsored by Cisco Systems, Inc.
VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

Cisco Systems, Inc.

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011

Cisco Systems, Inc.

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 28 Oct 2011 | Premiered: Oct 28, 2011

Cisco Systems, Inc.

Business Process Management and Enterprise Architecture for Better Business Outcomes
sponsored by IBM
WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.
Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

IBM

CA Clarity Project and Portfolio Management
sponsored by CA Technologies.
PRODUCT DEMO: Watch this in-depth product demo to learn how CA Clarity works. This project and portfolio management solution enables users to view all projects, programs, services, assets, and applications in a collection of portfolios.
Posted: 31 Mar 2010 | Premiered: 30 Mar 2010

CA Technologies.

CA eHealth Performance Manager Demo
sponsored by CA Technologies.
PRODUCT DEMO: Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.
Posted: 23 Nov 2009 | Premiered: 23 Oct 2009

CA Technologies.

Centrify Express 2010.1
sponsored by Centrify Corporation
SOFTWARE DOWNLOAD: Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings.
Posted: 06 Aug 2010 | Premiered: 06 Aug 2010

Centrify Corporation

Cisco Connected World Technology Report
sponsored by Cisco Systems, Inc.
VIDEOCAST: Access this videocast for a panel discussion investigating the findings of the 2011 Cisco Connected World Technology Report, which provides insight into the mindset, expectations, and behavior of the world’s next generation of workers.
Posted: 07 Feb 2012 | Premiered: Feb 6, 2012

Cisco Systems, Inc.

Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009

Intel

Course Catalog: Simpana Training Services and Programs
sponsored by CommVault Systems, Inc.
VIRTUAL TRADESHOW: Simpana Training Services Course Catalog January-June 2012.
Posted: 29 Feb 2012 | Premiered: Feb 29, 2012

CommVault Systems, Inc.

Dynamic Virtual Clients
sponsored by Intel
VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

Intel
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