WEBCAST: Posted: 09 Apr 2008 | When: Available On Demand
SUMMARY:
In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with.
WEBCAST: Posted: 09 Apr 2008 | When: Available On Demand
SUMMARY:
This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Listen to this Webcast to learn how you can get a handle on all your company assets. Learn about a solution that can help your organization address its IT asset management process issues through audit, auto-discovery process tracking.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Listen to this Webcast to learn about the key challenges surrounding ITSM, how organizations are resolving those issues and what tools your organization can leverage to increase its ITSM efforts.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.
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