Service Experience: The Next Value Driver for Global Business Services
By: ServiceNow View more from ServiceNow >>
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Compliance as a service (CaaS): A new cloud service
By: Scalepad Software
Type: White Paper
With evolving technologies on the horizon, managed service providers (MSPs) face the challenge of integrating emerging tech while growing their business.
But what if MSPs could unlock a new revenue stream?
Download this white paper to learn about compliance-as-a-service (CaaS), a new cloud service through which MSPs can manage clients’ compliance standards to ensure regulatory excellence and improved security.
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Service Blocks – build your own cloud managed service
By: Rackspace Technology
Type: Technical Article
While cloud promises to deliver on cost efficiency, most cloud vendors offer one-size-fits-all solutions, leading to inefficient cloud spending.
Using a custom solution like Rackspace’s Service Blocks you can access a Lego-like approach to cloud. Build what you want and how you want it, and you have the liberty to add or remove services as you see fit.
Click through to this blog to get insight into how Service Blocks work, and hear from partners that have experienced tremendous success in this custom cloud approach.
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Microsoft Teams: Adding phone system services and telecom services
By: Ribbon Communications
Type: White Paper
Microsoft Teams is the fastest-growing business application in the history of Microsoft. A key piece of Teams functionality is the ability to chat and call with other Teams users. However, Teams does not by default include the ability to make and receive calls to/from the outside world.
Yet, Microsoft offers 3 options to connect Phone System and Teams users to the public telephone network:
- Microsoft Calling Plans
- Microsoft Operator Connect
- Microsoft Direct Routing
Read this white paper to explore the option of adding phone system services and telecom services to Microsoft Teams.
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Smoothening the transition to a new IT service
By: AWS Red Hat
Type: Webcast
Join Red Hat and AWS for a webinar to learn how Red Hat Enterprise Linux on AWS can deliver more value for your organization, including a demo of a migration from CentOS to RHEL.
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A roadmap to take your IT services above & beyond
By: Schneider Electric
Type: Product Overview
The ongoing digital evolution, tied with increasing customer demands, has put pressure on businesses to provide excellent IT services. Discover how the mySchneider IT Partner Program program can diversify and strengthen your unique business model with a wide range of business-driving tools, enablers, and resources in this e-book.
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What should you ask a pentesting service provider?
By: Trustwave
Type: White Paper
To augment their security stances, many organizations have partnered with a penetration testing (pentesting) service provider. Is your business considering doing the same? Step in “11 Questions to Ask Your Pentesting Service Provider,” a white paper that can guide your market exploration. Read now to unlock insights.
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How to maximize your IT infrastructure with managed services
By: Flagship Solutions Group
Type: Product Overview
Check out this overview to understand how businesses can get the most out of their IT infrastructure by employing managed services.
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IT managed services: What to know before you buy
By: TechTarget
Type: Resource
Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.
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Managed Print Services in the Cloud
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analysts Louella Fernandes and Clive Longbottom discuss the benefits of extending managed print services to the cloud.
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The Future of Clinical IT Service Desks
By: CereCore
Type: eBook
Traditionally confined to resolving technical issues, IT service desks are now becoming central to a healthcare organization's ecosystem. How does an organization make that shift?
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How to achieve high-velocity service management
By: Atlassian
Type: Webcast
Companies must release features and provide new services quickly to remain competitive in an accelerating marketplace, but balancing development velocity with reliability and performance can be difficult. Watch this webinar to access 4 ways you can elevate incident response with Jira Service Management and deliver value fast.
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Why IT Managed Services Make Strategic Sense
By: CereCore
Type: Case Study
Surgery Partners CIO Varun Gadhok joined host Phil Sobol, vice president of business development at CereCore, to talk about his experience using IT managed services as a strategy to support growth and encourage innovation in his healthcare organization. Hear his thoughts in this white paper.
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As a Service: Changing the Narrative on Traditional IT
By: Insight
Type: Webcast
For many organizations, the cadence of modern business demands efficiency and scalability. Rather than agonize over future-proofing and capacity planning, some are turning to As-a-Service solutions to support their goals.
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How to overcome the complexities of logistics services
By: Blue Yonder
Type: White Paper
When it comes to logistics and shipping, it’s a fact that transportation management is growing more complex by the day and has become even more essential to the success of many businesses. To ensure that the entire transportation lifecycle is optimized, you need a robust, cloud-based transportation management platform. Read on to learn more.
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Why compliance-as-a-service is essential for MSPs
By: Gen Digital
Type: White Paper
In their role as IT service providers, Managed Service Providers (MSPs) provide a diverse set of important services to their clients. Read this white paper to see how an MSP can provide comprehensive security services to their SMB clients while having the peace of mind needed to focus on growing as a business.
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Insurance in the age of digital services
By: Miro
Type: Case Study
In order to scale their business and fulfill customer needs, La Mobilière decided it was time to digitize their insurance products. But this digitization process is complex and can lead to many organizational challenges. Download this case study to see how La Mobilière uses Miro to digitize its insurance offerings.
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A thousand pen-testers, at your service
By: Pcysys
Type: Data Sheet
Traditionally, manual penetration testing is a costly and unreliable endeavor. However, modern automated penetration testing platforms enable organizations to better understand their unique vulnerabilities, allowing them to stay ahead of tomorrow’s threats – read this data sheet to learn more.
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Security as a service for MSP peace of mind
By: WatchGuard Technologies, Inc.
Type: White Paper
Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.
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Want a modern integration service that works?
By: Informatica
Type: Data Sheet
Many existing enterprise integration technologies are rigid, expensive to maintain, and too slow to respond to the requirements of your business. This white paper details Informatica’s Cloud Application Integration service, which offers a single, trusted solution to support any integration pattern, data set, or endpoint. Access it here.
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DDoS mitigation services: What your organization should consider
By: Arbor Networks
Type: eGuide
Our experts discuss various DDoS mitigation services and what your organization should consider before implementing cloud DDoS protection. Then, uncover the various types of DDoS attacks and the steps to take towards a more secure and reliable future.
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What a vulnerability & patch management service can provide
By: Novacoast
Type: Product Overview
Download this overview to learn about maturing your security program by leveraging a vulnerability and patch management service.
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Augmenting Cybersecurity Defenses With Managed Services
By: LRS IT Solutions
Type: Product Overview
With the cyber landscape brimming with threats, your organization may require some help augmenting your defenses. In this overview, learn about managed services for SIEM, vulnerability scanning and much more.
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Service Blocks Explained for Business Leaders
By: Rackspace Technology
Type: Video
How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.
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Mainframe modernization services: Strengths & challenges
By: Ensono Limited
Type: Research Content
One business may decide to modernize its mainframe to achieve compliance. Another may decide to do so in order to deliver superior data analytics. Regardless of the driver, any business undertaking mainframe modernization wants a cost-effective, agile solution. Check out this ISG report to explore the mainframe modernization market.
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Financial services firms moving to the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we'll take a look at how some of the world's biggest financial brands are moving to the cloud, and share a cautionary tale or two about the mistakes some have made while trying to get there.
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Channels to Managed Print Services in Europe
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.
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How CFOs Can Reshape Service Organizations in the Never Normal
By: Unit4
Type: Video
In today’s highly variable environment, service organizations grapple with managing increased project complexity and retaining staff while controlling costs. Watch this video to learn how Unit4’s ERP can help CFOs gain visibility and control to enhance employee experience and power digital transformation.
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The Future of Financial Services: Part 2
By: TechTarget ComputerWeekly.com
Type: eGuide
In the second part of our 'Future of Financial Services' e-guide series, read about how the financial services industry is not just being shaken up with cosmetic changes, but is about to go through the process of being stripped down and rebuilt.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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The Future of Financial Services: Part 1
By: TechTarget ComputerWeekly.com
Type: eGuide
In the first part of our 'Future of Financial Services' e-guide series, we interview 5 fledgling fintech companies that are working on a wide range of products and services to help reduce costs and make businesses more effective.
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How MDR, MSSP and SIEM-as-a-service stack up
By: Arctic Wolf
Type: eBook
MDR, MSSP, SIEM-as-a-service: Which one is the right fit for your security operations? To help you make an informed decision, this 16-page e-book compares the approaches. Dive in to understand the strengths and weaknesses of each security strategy.
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MDR, MSSP or SIEM-as-a-service: Which is right for you?
By: Arctic Wolf
Type: White Paper
MDR, MSSP or SIEM-as-a-service: Which strategy can best support your business’s unique security needs? To understand how the strategies compare, download this 16-page white paper.
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UPS monitoring, service for edge environments
By: Schneider Electric
Type: White Paper
EcoCare report compares UPS monitoring & servicing approaches for edge environments. Key drivers include fleet age, downtime cost & operational costs. Read the full report to quantify the value of outsourcing UPS fleet management.
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The Buyer’s Guide to IT Managed Services
By: CereCore
Type: eBook
While arguably the backbone of modern healthcare, leaders find the intricate nature of managing IT infrastructure, systems and applications often diverts resources away from strategic innovation. In this comprehensive guide, discover how to make well-informed decisions that harmonize with your healthcare organization’s aspirations and goals.
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Economic analysis of specialized security services
By: Palo Alto Networks
Type: Forrester Total Economic Impact Report
To meet their unique security needs, many organizations are turning to specialized security services, such as those provided by Palo Alto Networks Cloud-Delivered Security Services (CDSS). So, what does investing in such a service look like? For an economic analysis of CDSS, explore this Forrester “Total Economic Impact” report.
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The ultimate guide to business service monitoring
By: ITRS Group Limited
Type: eBook
If a cloud service provider has an IT outage, its retail clients may not be able to do business. Traditionally, firms have turned to open-source tools to monitor business services IT. But in today’s complex IT environments, open source is no longer sufficient. Download this e-book to learn how to find the right business service monitoring tool.
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Integration Platform as-a-Service: A practical guide
By: SoftwareAG
Type: White Paper
This guide to iPaaS explains everything you need to know, including:How does iPaaS work?What are the business benefits of using it?What are the challenges of using an iPaaS?Examples of iPaaS use casesAccess the guide here.
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A guide to Integration Platform as a Service (iPaaS)
By: Software AG
Type: Blog
Discover how integration platform as a service (iPaaS) connects applications and data across cloud and on-premise. This guide explains iPaaS benefits like fast integration and reduced costs. Learn how leading iPaaS technologies enable digital transformation by providing a single platform to integrate any application.
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Harness the power of data for financial services
By: Hitachi Vantara
Type: eBook
Today, traditional financial organizations fail to harness the power of data, leading to a competitive disadvantage that is only increasing. Download this e-book to learn how Hitachi Vantara works with these organizations to ensure that they don’t squander data.
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Streamline DevOps with IT service management integration
By: Atlassian
Type: Blog
Discover how Jira Service Management boosts Dev and Ops teamwork in this Atlassian white paper. It streamlines incident handling, automates change management, and integrates platforms to dismantle silos. Explore demos and learn how it enhances IT Ops and Dev collaboration.
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Level up your customer service with communication APIs
By: 8x8
Type: Case Study
This paper tells the story of 4 companies from different industries and how they were able to leverage 8x8’s communication APIs to boost customer satisfaction, scale in emerging markets, create a differentiated CX, and improve conversions. Read on to learn how you can take your customer service to the next level.
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Expand your services with managed power solutions
By: Schneider Electric
Type: eBook
This eBook from Schneider Electric guides IT solution providers on adding managed power services to increase revenue. Learn how to leverage software tools for remote monitoring and management of critical infrastructure. Read now to future-proof your business.
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The state of voice-powered customer service
By: 8x8
Type: White Paper
90% of consumers expect a response time of less than 10 minutes for customer service questions. How can your business meet the demand to improve customer service and satisfaction? Read on to learn how app-to-app calling can help you deliver the service your customers desire while improving cost efficiency and strengthening security measures.
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A Better Way to Implement Cloud Data Services
By: BMC Software
Type: eGuide
Companies who want to make the most of their data need a strategic solution to help them reduce cloud data complexity. Read our free eBook now to uncover these solutions when implementing cloud data services. All you have to do is take a quick survey to get started!
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How to accelerate digital transformation in financial services
By: HPE and NTT
Type: eBook
Discover in this e-book how Hewlett Packard Enterprise (HPE) is ready to equip your organization with the tools to construct robust IT infrastructures that align with business objectives and safeguard data while prudently managing costs.
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How to institute DevOps with cloud service APIs, IT automation
By: Datera
Type: eGuide
Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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Optimize your cloud costs through service level objectives
By: Nobl9
Type: Blog
Are you spending too much on cloud services? Is there a way to optimize your cloud spending and dramatically lower it? Read on through this blog post to learn how to save money by setting realistic service level objectives (SLOs), keeping customers happy while also managing your cloud infrastructure bill.
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How financial services can automate attack surface management
By: Palo Alto Networks
Type: eBook
As financial institutions adopt direct internet access to optimize the end-user experience, it becomes difficult to inventory and manage all of these connections centrally, and each untracked internet connection is a potential point of exposure. Download this e-book to learn how to scale your SOC and automate your attack surface management.
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How to Drive Value from a Managed Service Provider (MSP)
By: Advanced
Type: eBook
Download this e-book for an essential overview of key considerations to take into account when thinking about working with an MSP, so you can drive your business into the future and start reaping the benefits.