This resource is no longer available

76% of customers want consistently great service from different departments and channels, according to Salesforce research.

This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Which means, businesses need to find a way to ensure high-quality interactions and consistent information across all customer support channels.

Read on to learn how 8x8 Converse, an all-in-one chat app conversation tool, can enable your organization to:

• Manage 2-way conversations across multiple channels on a single platform
• Capture rich data to optimize your customer interactions
• Engage your customers using insights from previous conversations and internal notes
• And more

Vendor:

8x8

Posted:

Feb 11, 2023

Published:

Feb 11, 2023

Format:

HTML

Type:

White Paper