WHITE PAPER: With so many communication channels available today, people tend to forget what started it all: the phone. Today’s phone can be a physical device or just software, but the fact is that voice is still a dominant business communication channel. Read on to learn how to provide customers with more personal engagements and how to do it securely.

Posted: 25 Feb 2023 | Published: 25 Feb 2023

WHITE PAPER: You’ve seen it before, once an organization has its customer data breached, the customers run for the nearest exit to a competitor. The reputation recovery process will also be difficult. To avoid all of this, you must understand that customer privacy is a must-have necessity. Read on to learn more about protecting your customers’ privacy.

Posted: 25 Feb 2023 | Published: 25 Feb 2023

EBOOK: When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.

Posted: 23 Feb 2023 | Published: 23 Feb 2023

INFOGRAPHIC: If you have found yourself yelling words into the phone like “operator” or “customer service”, only to not be connected, then help is here. No matter how quickly technology improves or evolves, most people still want to talk to other people. The customer experience is what separates today’s businesses. Read more to make sure you’re doing it right.

Posted: 22 Feb 2023 | Published: 22 Feb 2023

WHITE PAPER: The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.

Posted: 15 Feb 2023 | Published: 15 Feb 2023

INFOGRAPHIC: With it being reported that consumers based in Asia spend more than 2 hours a day on messaging apps, it’s clear why so many organizations are now using these chat apps as a way to reach their customers. So, how can you effectively enhance user-brand engagement across all apps? Browse this infographic to learn more.

Posted: 15 Feb 2023 | Published: 15 Feb 2023

EBOOK: Despite the common perception that they’re out of date, SMS marketing messages are reported to garner open rates as high as 98%. So, in a world full of emails, phone calls, and digital ads, how are SMS campaigns managing to keep customers engaged? Access this guide to discover more.

Posted: 13 Feb 2023 | Published: 13 Feb 2023

CASE STUDY: This paper tells the story of 4 companies from different industries and how they were able to leverage 8x8’s communication APIs to boost customer satisfaction, scale in emerging markets, create a differentiated CX, and improve conversions. Read on to learn how you can take your customer service to the next level.

Posted: 11 Feb 2023 | Published: 11 Feb 2023

WHITE PAPER: 76% of customers want consistently great service from different departments and channels, according to Salesforce research. This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Read on to learn how 8x8 Converse can enable your organization to unify customer interactions in one single interface.

Posted: 11 Feb 2023 | Published: 11 Feb 2023

INFOGRAPHIC: Did you know just 1 in 5 people rate their digital experience of large multinational organizations as excellent? Tap into this infographic to learn how you can more effectively manage customer touchpoints across all of your business channels, including 7 trends that are shaping the future of digital customer service.

Posted: 10 Feb 2023 | Published: 10 Feb 2023

WHITE PAPER: SMS is the most direct, immediate, and widely used channel globally. And now with the availability of SMS API by cloud communication providers, businesses can start to get more creative on how they use text messages. Read on to learn about 7 examples of how you can find success with an SMS API integration.

Posted: 10 Feb 2023 | Published: 10 Feb 2023

WHITE PAPER: While hardly the newest or sexiest technology out there, voice messages have gained tremendous momentum among businesses and governments in the age of contactless engagement and real-time demand. Read on to learn how voice messaging can enable your organization to reach more customers with less effort and improve CX.

Posted: 09 Feb 2023 | Published: 09 Feb 2023

INFOGRAPHIC: Do you want to reach your customer experience KPIs faster? Enabling an omnichannel customer experience may be the key to increase customer loyalty and lifetime value. Tap into this infographic to learn how you can take your CX to the next level with a unified communications platform that allows you to deliver seamless, personalized experiences.

Posted: 09 Feb 2023 | Published: 09 Feb 2023

INFOGRAPHIC: There are still key challenges that enterprises face in their voice communication with customers. Read on to learn about 3 voice API features that can help you overcome those challenges and enable better voice conversations – thereby building customer trust and creating personalized engagements.

Posted: 07 Feb 2023 | Published: 08 Feb 2023

EBOOK: Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.

Posted: 07 Feb 2023 | Published: 08 Feb 2023

WHITE PAPER: Communication APIs can help you build secure omnichannel communications at scale, without requiring you to overhaul internal processes or invest in expensive technology. Access this white paper to learn about the multiple channels and methods to choose from that can enable you to strengthen your data security and privacy measures.

Posted: 06 Feb 2023 | Published: 07 Feb 2023

WHITE PAPER: 76% of customers want great end-to-end service, even across different channels. How can you address customer pain points and deliver experiences that differentiate your business? Read on to learn why delivering real-time, consistent and personalized omnichannel experiences is key for future-proofing your customer engagement strategy.

Posted: 06 Feb 2023 | Published: 07 Feb 2023

EBOOK: Just because customers aren’t dealing directly with a single sales agent anymore, doesn’t mean they don’t crave personalized, human-centric engagement. The million-dollar question is, with so many channels available, which should you be using? In this e-book, explore 4 different channels and their advantages in customer satisfaction.

Posted: 03 Feb 2023 | Published: 04 Feb 2023

INFOGRAPHIC: SMS is the most pervasive messaging channel, and for good reasons. It’s been a dependable and important tool for customer engagement and internal operations. Tap into this infographic to learn about 3 reasons why SMS API solutions have become instrumental in driving business outcomes and how they can be applied across a variety of industries.

Posted: 02 Feb 2023 | Published: 03 Feb 2023