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Best Practices in Customer Experience Management

Cover

Social media has taken center stage in the world of customer experience management (CEM) – and the most effective companies are quickly becoming those that use social media to gain customer insights.

This SearchCRM.com expert e-guide offers tips, tricks and best practices for driving social media and CEM success. Read on now to learn more about:

  • Traditional methods of information-gathering
  • The role of social media in providing customer insights
  • The value of automated contact services
  • And more
Vendor:
IBM
Posted:
19 Nov 2013
Published:
19 Nov 2013
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English

This resource is no longer available.