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Best Practices in Customer Experience Management
Social media has taken center stage in the world of customer experience management (CEM) – and the most effective companies are quickly becoming those that use social media to gain customer insights.
This SearchCRM.com expert e-guide offers tips, tricks and best practices for driving social media and CEM success. Read on now to learn more about:
- Traditional methods of information-gathering
- The role of social media in providing customer insights
- The value of automated contact services
- And more