Call Center Analytics: The Bottom Line

Call Center Analytics: The Bottom Line

Cover

A wide range of analytics offerings are now available for the contact center – but which analytics tools and approaches lead the way for contact center success?

In this e-guide from SearchCRM.com, our experts home in on customer experience analytics and offer insight to help you move your project forward. Topics covered in this e-guide include:

  • Customer experience analytics fact vs. fiction
  • Key benefits of the right call center analytics strategy
  • Speech analytics, predictive analytics, and other tools
  • And more
Vendor:
Genesys
Posted:
11 Nov 2013
Published:
11 Nov 2013
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English
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