3-2-1 Contact: The Call Center in a Multichannel World
sponsored by Genesys

There's no ignoring it - the role of the contact center is drastically changing. It's no longer about achieving certain metrics for customer calls - agents must respond to a plethora of channels, including social media, instant messages, and Web chats.

In order to keep up with this change of pace, your contact center needs to move out of the past and embrace new technology.

In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Genesys
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement