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3-2-1 Contact: The Call Center in a Multichannel World
There's no ignoring it - the role of the contact center is drastically changing. It's no longer about achieving certain metrics for customer calls - agents must respond to a plethora of channels, including social media, instant messages, and Web chats.
In order to keep up with this change of pace, your contact center needs to move out of the past and embrace new technology.
In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.