Solution Spotlight: Creating a Strong Customer Experience Management Strategy

Solution Spotlight: Creating a Strong Customer Experience Management Strategy

Cover

Many businesses have major communication and collaboration issues between their IT department and contact center, and these can lead to frustration and project delays. These issues are resolvable, and the two should be tied to produce the best customer experience management.

In this e-guide, learn how to resolve communication issues between the two departments by:

• Creating internal service-level agreements
• Recognizing that what’s right for the organization is the same as what’s right for the customer
• And more.

Vendor:
IBM and Crossview
Posted:
05 Dec 2012
Published:
05 Dec 2012
Format:
PDF
Length:
10 Page(s)
Type:
eGuide
Language:
English
Already a Bitpipe member? Login here

Download this eGuide!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy