Businesses are now using smartphones for more than just email. They are now implementing phone and mobile CRM software and finding uses for GPS, cameras, and other technologies to transform CRM practices.

In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.