sponsored by OpenText
Posted:  27 Mar 2012
Published:  27 Mar 2012
Format:  PDF
Length:  9  Page(s)
Type:  eGuide
Language:  English

Though the link between happy employees and satisfied customers is clear to most business managers, they are often challenged to capitalize on this connection when implementing customer experience management (CEM) strategies. In order to achieve this balance and improve customer experience, collaboration across departments is required.

Additionally, companies need to identify which customers, products and channels present the most potential for profit, and then build a strategy based on these elements.

Access this expert e-guide to discover best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

CRM | CRM Best Practices | CRM Services | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

View All Resources sponsored by OpenText

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement