sponsored by Salesforce.com
Posted:  20 Mar 2012
Published:  20 Mar 2012
Format:  PDF
Length:  6  Page(s)
Type:  eGuide
Language:  English

The pressure is on for customer service organizations to do more with social media, video and mobile support. That’s why SearchCRM.com caught up with industry experts Donna Fluss and Michael Krigsman to offer insights into how companies can ensure their contact centers are in the best shape possible for when they apply these new technologies.

Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Social Networking | Web 2.0

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