sponsored by Infor CRM
Posted:  07 Jul 2012
Published:  08 Feb 2012
Format:  PDF
Length:  5  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

Companies seeking to move beyond the experimental phase of social CRM should align the next project with corporate goals and set it up as a true social engagement instead of simply maintaining a social presence, according to the recently released Gartner 2011 Magic Quadrant for Social CRM.

This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM.






BROWSE RELATED RESOURCES
CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Online Marketing | Social Networking | Web 2.0

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