sponsored by Citrix Online- GoToAssist
Posted:  27 Oct 2011
Published:  27 Oct 2011
Format:  PDF
Length:  14  Page(s)
Type:  White Paper
Language:  English

Due to high satisfaction scores, low cost per interaction and extremely flexible options for outsourcing web chat had grown in demands over the past few years as a successful option for customer support operation. In this report learn the best practices for launching, staffing, and quality monitoring for web chat, as well as key elements to look for when evaluating a web chat platform. In addition, TSIA will provide answers to five of the most frequently asked questions about chat and its use for customer technical support. Read on to learn why you should implement web chat into your CRM mix.

CRM | CRM Software | Customer Support Software | Messaging Software | Web 2.0

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