In today’s business environment, many organizations depend on IT to deliver always-on systems and mission-critical services.  But behind the scenes, IT organizations are coping with more and more complexity than ever before—complexity from growing data volumes, to composite applications, to virtualization and the Cloud.  Managing all these systems and services 24x7, in a global environment is a monumental challenge and constant battle for IT. In this paper, we discuss how Oracle Enterprise Manager 11g's advanced management capabilities help IT organizations cut through the complexity and bring order to chaos through its unique business-driven IT management approach. Topics discussed range from, integrated systems management and support to managing virtual and heterogeneous environments with Oracle Enterprise Manager 11g.