With the changing pace of information technology service delivery and growing pressure on IT organizations to improve performance and drive value from IT investments, information on implementing a two-pronged approach is indispensable. IT Managers and CIOs need to be able to deliver more with less and continue to realize productivity gains, mitigate risks, minimize business disruptions, ensure compliance, and enhance end-user experience, all while optimizing the IT environment on a tight budget.

Read this paper for information on completing a comprehensive TCO analysis as well as tips for building a strong business case through an in-house IT service delivery model, as opposed to an outsourced on-demand service delivery model.