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sponsored by IBM Line of Business
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Posted:
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27 Feb 2008
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Published:
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01 Aug 2006
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Format:
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PDF
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Length:
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12
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
Like the private sector, governments want to solicit input from citizens to improve services and become more responsive and innovative. This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.
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Authors
Albert Morales
Partner and Vice President, Strategy & Change, IBM Global Business Services
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IBM
Albert Morales, Partner and vice President, strategy and change, IBM Global Business services. He is also the Managing Partner of the IBM center for The Business of Government.
Jonathan Breul
Partner, IBM Center, The Business of Government
,
IBM
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