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Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens

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Measuring, Monitoring and Improving Customer Experience

Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.

Check out our exclusive CEM expert guide to learn  essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:

  • Create a well-balanced customer experience team
  • Give customers a personalized experience
  • Act on customer feedback
  • And more.

These are also closely related to: "Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens"

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