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Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens

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Measuring, Monitoring and Improving Customer Experience

By: TechTarget Customer Experience

Type: eGuide

Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.

Check out our exclusive CEM expert guide to learn  essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:

  • Create a well-balanced customer experience team
  • Give customers a personalized experience
  • Act on customer feedback
  • And more.

These are also closely related to: "Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens"

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    iPaaS vendor checklist: Pick the solution that works for you

    By: Celigo

    Type: White Paper

    According to Forrester, 74% of organizations that use an integration-platform-as-a-service (iPaaS) said picking the right vendor is the single most important factor in the process. But selecting the right iPaaS solution for your organization can be an overwhelming endeavor.

    This iPaaS checklist explores 5 considerations to keep in mind when selecting an iPaaS vendor.

    Access the checklist.

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    How to manage economic uncertainty with a modern iPaaS

    By: Celigo

    Type: eBook

    As a CIO today, you must learn to navigate economic uncertainty while maintaining growth and staying competitive. One major challenge you’ll continue to face is a talent shortage, with 70% of digital leaders saying they can’t keep up with tech trends because of a lack of skilled workers, according to TechTarget.

    This is just one of many challenges facing CIOs. But what can you do about it? This eBook explores how a modern iPaaS can help you manage these shortcomings.

    Access the eBook here.

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