Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens
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DataOps in 2022: Key findings & market analysis
By: HighByte
Type: Analyst Report
For several reasons, the complexity of today’s data ecosystem hinders the democratization of data and analytics. This e-book by ESG provides extensive insights on how to improve the quality, delivery and management of data and analytics at scale.
To gather those insights, ESG surveyed 403 technical and business data professionals at organizations in North America involved in data and analytics strategy with knowledge of modern tooling, technology and processes.
This research assesses the state of DataOps, including market maturity, experienced challenges, factors influencing buying/planning decisions and more.
Read on to learn key findings and use the report to compare your performance to your peers.
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How you can leverage AI to address municipal service challenges
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AI-powered tools can alleviate municipal issues and boost citizen engagement. ConnectIV CX, an AI community platform, tackles high call volumes, low satisfaction, compliance, staffing, and disjointed experiences.
The white paper details AI's role in enhancing conversational analytics, automated responses, real-time data, sentiment analysis, and multilingual support to:
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Access the white paper to learn more and discover how AI can empower municipalities and help you serve communities better.
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Fix your contact center challenges: Government agency guide
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With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience.
However, when these citizens say that they believe they’re 29% less likely to have their issue resolved when dealing with an interactive voice response (IVR) instead of speaking directly to an agent, automation may not be the answer. So, what is?
Dig into this guide to gain more insight into the current government contact center landscape and discover how you can improve the contact center experience for all involved.
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How governments can prepare for the unexpected with data & AI
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Augmented analytics tools: a complete guide
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Augmented analytics tools are designed to simplify the BI and analytics process for business users and citizen data scientists. They've become featured elements in new software releases from BI vendors. This e-guide offers insights into the technology's potential uses and critical issues.
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Government insists 'nothing sinister' about web user data gathering
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Privacy and data protection have never been more important. Cambridge Analytica, Facebook, we can count the recent scandals on two hands. But lately, government officials have insisted there is "nothing sinister" in plans to gather user information through the Gov.uk website to help deliver more personalised digital services to citizens.
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Key capabilities necessary for public sector cybersecurity
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Public sector organizations continue to be prime targets for cybercrime, given their responsibility for highly sensitive data, such as health records, intelligence information, student data, and citizen IDs. Read this e-book to get started with a solid and resilient cybersecurity strategy to protect your IP, your data, and your citizens.
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CW EMEA - April 2024: The blueprint for safe GenAI
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In the Netherlands, the government has formulated a vision document to guide its citizens and businesses on the safe and responsible use of GenAI.
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GenAI use case: Take control of your data & improve outcomes
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This e-guide illuminates how the city of Amarillo, Texas, is working with GenAI solutions from Dell Technologies to refine and improve the services it provides to its citizens. Inside, you'll discover the potential of GenAI to help businesses take control of their data and improve customer outcomes. Read on to learn more.
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Enhance municipal service delivery with cloud-based CX solutions
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ConnectIV CX for Community Engagement is a cloud solution enhancing citizen services for municipalities. It integrates with current infrastructure, providing AI automation, omnichannel support, and real-time analytics to transform resident engagement. Discover more in our full product overview.
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Computer Weekly – 22 August 2023: Can low code/no code ease developer skills shortages?
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, with organisations increasingly turning to low-code/no-code tools to enable "citizen developers" among staff – we look at whether this can help to ease software developer skills shortages. Read the issue now.
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Dutch organisations demand more from government
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In this e-guide read about the findings of an investigation into the IT used by the Dutch government. It doesn't make good reading for the government, but sends a strong message that serious work needs to be done. Also read how a cyber-security organisation is calling Dutch government to push towards the creation of electronic IDs for citizens.
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CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase
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Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.
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Navigating digital transformation in industrial manufacturing: A guide
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As industrial manufacturing faces rapid changes, digital transformation with a human-centric approach can empower frontline workers and enable agile, resilient operations. Learn how to maintain high quality while adapting to new challenges in this white paper.
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Top 3 cybersecurity challenges of local government
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In this eBook, discover the top three cybersecurity challenges of state and local government and learn how their IT departments can benefit from a partner who can break down these barriers and turn cybersecurity challenges into opportunities.
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Core Adobe Experience Manager use cases for government agencies
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Adobe’s Experience Manager, powered by AWS, assists government agencies in connecting with residents on a more personal level and advancing their citizen-centric missions. Tune into this video to understand Experience Manager’s core capabilities.
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3 paths to faster growth with low code development
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Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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How to transform public services in the cloud
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This white paper explores how Intel and Google Cloud empower public sector innovation through enhanced efficiency, security, and sustainability. Inside, you'll find out how to transform your organization's technology infrastructure and deliver modern citizen services. Read on now to learn more.
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CW Europe – December 2017
By: TechTarget ComputerWeekly.com
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In this quarter's CW Europe, we interview Laurence Schirrecker at Eurosport about how the broadcaster is using the latest technologies to improve how cycling enthusiasts can follow races. Computer Weekly caught up with her at the final stage of the Grand Tour cycling event La Vuelta in Madrid.
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How to tackle information overload
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Top IT Predictions in APAC in 2023
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E-government benchmark 2016
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The results of the latest e-government benchmark show a cautious acceleration of e-government implementation in Europe.
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Strategies to build apps faster with low-code solutions
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Accelerate digital transformation with low-code solutions that empower citizen developers and streamline app development. Learn how ServiceNow's Creator Workflows can help your organization build apps faster, scale without sprawl, and modernize legacy systems. Read the White Paper to learn more.
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6 cross-organization benefits of observability (O11y)
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To unlock the cross-organization benefits of O11y—including high reliability during downtime and migrations—read this paper. It also dispenses recent research explaining how and why O11y is essential for public sector DX.
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Introducing The Modern, Cloud-Connected Mainframe
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Discover in this white paper why the time has come to break down the walled garden around the mainframe, making it a first-class citizen within the rest of the enterprise hybrid IT architecture, unleashing data to flow freely and enable better, faster business decisions.
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Top 10 IT careers and skills stories of 2019
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Digital skills are becoming increasingly important for day-today living, as well as for navigating the world of work. With digital and technology becoming a part of every company, it is important that all citizens in the UK have at least a basic level of digital competence. Here are Computer Weekly's top 10 IT careers and skills stories of 2019.
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Discover how intelligent automation and generative AI can fuel agility and maximize efficiency in your organization. Explore the transformative impact of these technologies on app development, productivity, and innovation. Learn how to embrace AI-powered solutions and seize the opportunity to elevate your business. Read on to learn more.
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Implementing GenAI: Use cases & challenges
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The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Jargon buster guide to GDPR
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In this guide, we provide the 10 most important things you need to know about GDPR, and a jargon-buster explanation for some of the key terminology.
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Automated machine learning: 3 questions for success
By: Qlik
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This white paper delves into how automated machine learning (AutoML) enables "citizen data scientists" to tackle real-world business issues with predictive models. Read on now to discover how AutoML can help your organization uncover hidden data patterns.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Top 10 ASEAN IT stories of 2022
By: TechTarget ComputerWeekly.com
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Despite challenges, those in ASEAN have taken things in stride as they press on with digital transformation, whether it is empowering citizen developers or building cloud-native applications. Here are Computer Weekly's top 10 ASEAN IT stories of 2022.
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Computer Weekly – 24 September 2019: Climate change – the challenge for datacentres
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
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CW Middle East Jan to Mar 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
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Clients tell-all in Linux simplification and innovation for enterprises
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In this e-book, you will discover how to optimize server reliability, uptime, and IT manageability (and meet your SLAs) using an enterprise-grade Linux platform. Read on to ensure your business receives the processing power it needs to address increasingly sophisticated and demanding application requirements.
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CW Benelux February 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities.
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ITIL and ITSM: How IT is becoming more service-oriented
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In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Cyber security in the Middle East
By: TechTarget ComputerWeekly.com
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As organisations increase their reliance on IT through rapid digital transformations, the threat of cyber attack grows. It is not just western countries such as the US and the UK that are being targeted by hackers, as the rapidly developed and wealthy nations of the Middle East become targets of both politically and financially driven attacks.
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CW Nordics May 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
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Computer Weekly - 2 June 2020: What will be the IT security priorities of the post-coronavirus world?
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, the working world after the pandemic will be very different – we assess the IT security priorities for the 'new normal'. Facial recognition firms are racing to identify people wearing face masks. And how did Europe's telecoms networks cope with the switch to remote working? Read the issue now.
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EU data protection: Essential guide
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Type: eGuide
The European Union's General Data Protection Regulation (GDPR) comes into effect on 25 May 2018. GDPR will introduce new accountability obligations and stronger rights and restrictions on international data flows.
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The future of enterprise IT: Social, social, mobile, analytics and cloud
By: TechTarget ComputerWeekly.com
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Cloud and data technologies are allowing organizations to provide service levels not even dreamt of a few years ago. This guide looks at some examples of these technologies transforming organizations in South-East Asia.
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The future of enterprise IT: Social, mobile, analytics and cloud
By: TechTarget ComputerWeekly.com
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Mobile and data technologies are allowing organisations to provide service levels not even dreamt of a few years ago. This guide looks at some examples of these technologies transforming organisations in Australia.
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Global Connectivity Index 2016
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Type: Research Content
The Global Connectivity Index (GCI) 2016 from Huawei measures the progress of 50 nations in investing in and deploying Information and Communications Technology (ICT) to achieve economic digitisation
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How to enhance civic services with AI-driven community engagement solutions
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This white paper can provide you with insight into an AI-powered civic engagement platform that streamlines citizen access, enhances agent efficiency, and provides real-time data insights to improve municipal services. Learn more about the advanced capabilities of ConnectIV CX for Community Engagement.
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Data integration to support modern BI and advanced analytics programmes
By: TechTarget ComputerWeekly.com
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In this e-guide we discuss why data integration and preparation are the unsung heroes of modern BI and advanced analytics. More so than ever, it would seem, due to the ever-increasing volume and variety of data.
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Your GDPR guide
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Despite the focus on data protection, many organisations are still leaving their data wide open for attack through the digital equivalent of leaving the front door open and the windows unlocked from a hacker perspective.
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The 4 types of Artificial Intelligence
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Nowadays, retail organizations can integrate their CMS and e-commerce platform to manage product catalogues and streamline the checkout process with product-specific content. In this infographic, we put together the top e-commerce platforms for the enterprise.
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Case Study: How supercomputing is transforming experimental science
By: TechTarget ComputerWeekly.com
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NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible
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Computer Weekly – 19 July 2016: Building big ideas in banking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we visit JP Morgan's European software development centre in Glasgow to see how the investment bank is working with local universities and collaborating in the open source community. Software chief, Stephen Flaherty, talks about how JP Morgan uses open source software and has now begun contributing to open source projects.