CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness
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How leaders manage IT services in the face of rapid business evolution
By: ServiceNow and KPMG
Type: ESG Thought Leadership eBook
IT service management (ITSM) is going modern, and the approach is paying big dividends. Businesses modernizing their ITSM systems are seeing:
- Better resolution times to failures
- Shorter, more frequent release cycles
- Fewer service outages
- And more.
So what’s the catalyst? What’s driving the change in how many organizations are approaching ITSM?
Download this ESG e-book to discover the 4 business changes that fundamentally altered service management, and how your organization can reap the benefits of the new approach.
These are also closely related to: "CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness"
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Your look into the state of IT asset management (ITAM)
By: ServiceNow
Type: Analyst Report
Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?”
Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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SRE Blueprint: Creating and Fulfilling SLOs for Optimized Business Outcomes
By: Nobl9
Type: White Paper
Almost every software organization has a set of common challenges that inhibit great customer experiences and increase costs—hybrid architectures consisting of containers and multi-cloud platforms among them. Adopting site reliability engineering (SRE) principles and a service-level objective (SLO) strategy can help reduce these pain points.
IDC’s SRE blueprint maps out exactly how to create and fulfill effective SLOs, including a 7-step process that can drive great user experience and loyalty.
SLOs can be a secret weapon for your business. Go ahead and take a look at the blueprint today so you can get a head start on building a competitive advantage for your enterprise.
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4,500 IT pros’ thoughts on network management
By: Auvik Networks, Inc.
Type: Research Content
To find out how 4,500 IT professionals approached network IT management in 2023, review this 23-page research report.
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Modern Infrastructure e-zine CIO edition: Managing the next-generation data center
By: TechTarget CIO
Type: Ezine
This special CIO edition of Modern Infrastructure e-zine demonstrates how today's data center technologies are fully intertwined with business strategies. Read now to uncover why CIOs should be considering cloud computing and data center transformation as a business issue first, and a technology issue second.
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The state of IT Asset Management (ITAM)
By: ServiceNow
Type: Infographic
Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.
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Premier Fortune 500® Technology Company Saves 30% on IT
By: ARG, Inc.
Type: Case Study
Mergers and acquisitions create turmoil in organization’s IT. To help a Fortune 500 company smooth their transition after acquiring a new organization, they turned to ARG. Access the case study here to learn how they more than doubled their initial goal to reduce network spending by 15%.
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The connectivity cloud — A way to take back IT and security control
By: Cloudflare
Type: eBook
Organizations are losing control over their IT and security, often leading to negative effects on the business. Download this e-book to learn about the connectivity cloud, which leverages programmable architecture and network integration to help organizations regain control over their IT and Security.
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How automated asset management empowers an IT team
By: Auvik Networks, Inc.
Type: Case Study
A governmental body like the City of Williamsburg, Virginia, needs a network that can support critical missions like providing public health access and emergency services. Read this case study to explore how Williamsburg’s IT team improved networking capabilities.
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How can you reassess digital priorities in the face of constant change?
By: ServiceNow
Type: eBook
Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.
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IT managed services: What to know before you buy
By: TechTarget
Type: Resource
Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.
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Ensuring Business Reliability and Reputation Through Service-Level Objectives
By: Nobl9
Type: White Paper
Discover in this white paper why, instead of building their own SLO solutions in-house, many companies can benefit from working with vendors that deliver simplified, prebuilt platforms.
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Edge computing: Guidance for planning, budgeting & more
By: AT&T Cybersecurity
Type: Research Content
Wherever you are on your edge computing journey, exploring the current state of edge can offer you insights to add to your toolbox. Based on survey results from over 1,400 security practitioners, this report examines edge computing themes and highlights key takeaways. Continue on to access guidance for bolstering your edge computing strategy.
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Edge computing: Guidance for planning, budgeting & more
By: AT&T
Type: Research Content
Wherever you are on your edge computing journey, exploring the current state of edge can offer you insights to add to your toolbox. Based on survey results from over 1,400 security practitioners, this report examines edge computing themes and highlights key takeaways. Continue on to access guidance for bolstering your edge computing strategy.
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5 steps to transform your accounting practice
By: Intuit
Type: eBook
Disruption is occurring across the accounting sector, driven by small business owners that crave one-on-one experiences, heightened service levels and a collaborative approach to business management. Accounting companies are responding to this
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Strategies for winning the battle for the policyholder
By: Ensono Limited
Type: White Paper
According to recent research insurance profits fell by about 15% across the sector over the last year. This white paper examines the opportunities for insurance businesses willing to lean in on new and emerging technologies and outline the strategies that could bring success in a sector in flux. Download now to learn more.
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Enabling digital transformation safely & confidently
By: ServiceNow
Type: eBook
Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.
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Roadmap to identity-driven optimization: Benefits & more
By: Okta
Type: White Paper
For a 9-page guide to identity-driven optimization for CIOs, tap into this white paper that explores harnessing a universal control plane, balancing security and usability, and more.
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Drive intelligent ticketing by shifting left
By: Riverbed
Type: Product Overview
For service desks, shifting left has become more important than ever. In this Solution Brief, explore how Riverbed’s Aternity Digital Experience Management (DEM) Platform enables companies to significantly reduce service desk ticket volume by enabling companies to shift to level 0.
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Open-Source Platform on Azure Creates New Market Potential
By: Reply
Type: Case Study
A leading IT equipment and services provider realized it was time for the next evolution of their legacy IT asset management platform. Read on to learn how they were able to re-engineer their digital platform to the cloud, allowing customers to maximize the value of their IT assets, and manage their licenses and maintenance contracts.
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“Back to baseline”: How to escape legacy over-customization
By: ServiceNow and KPMG
Type: ESG Showcase
Discover in this ESG showcase how KPMG’s “Back to Baseline” streamlines processes, accelerate value realization for stakeholders, and readies organizations for the future of ServiceNow.
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Why are too many organizations failing in their strategic initiatives?
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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Preventing incidents before customers are even aware
By: ITRS Group Limited
Type: Case Study
Customer satisfaction is absolutely key to systems integrator and managed service provider OST’s success, but it was difficult to secure without comprehensive insight into its clients’ IT environments. Discover how Opsview infrastructure monitoring helped OST prevent incidents before customers are aware of any issues in this case study.
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Better visibility into SaaS environments: An MSP’s journey
By: Auvik Networks, Inc.
Type: Case Study
As their clients adopted more SaaS solutions, Brightworks Group – an IT service company – needed better visibility into clients’ SaaS ecosystems. In this case study, find out how Brightworks accomplished that goal.
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IT Automation: Discover How 2 Platforms Stack Up
By: Orchestral.ai
Type: White Paper
When adopting an IT automation platform, should your organization take the open-source route? To make an informed decision, review this white paper that compares an open-source platform, StackStorm, and a commercially available platform, Composer.
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4 ways Rescue remote support helps customers save
By: GoTo
Type: White Paper
Remote support solutions are designed to help organizations save what they value most: time and money. By using Rescue remote support, a Forrester study found a three-year 395% ROI with payback in less than six months. Discover the 4 ways Rescue helps their customer save in this white paper.
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How ITAD can help you meet sustainability goals
By: Iron Mountain
Type: White Paper
In this white paper, you will find 5 questions designed to help you align your IT team with sustainability goals and reduce your carbon footprint. Read on to learn how IT asset disposition (ITAD) can enable your organization to establish environmentally conscious practices.
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The ultimate guide to business service monitoring
By: ITRS Group Limited
Type: eBook
If a cloud service provider has an IT outage, its retail clients may not be able to do business. Traditionally, firms have turned to open-source tools to monitor business services IT. But in today’s complex IT environments, open source is no longer sufficient. Download this e-book to learn how to find the right business service monitoring tool.
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Evaluating IT-as-a-service: cost, agility & benefits
By: Dell Technologies & Intel
Type: TechTarget Media
As-a-service IT can deliver significant business benefits like higher revenue, cost savings, and efficiency gains. This article overviews IDC research on how Dell APEX Cloud Services provide a cloudlike experience that improves agility and utilization. Read now to learn key capabilities driving transformative value.
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Expert tips for managing IT assets of departing employees
By: Iron Mountain
Type: White Paper
Though challenging, efficient laptop retrieval is key to protecting company data. To minimize risk, IT managers should implement centralized processes and consider partnering with data security experts. Access this white paper to learn about best practices for managing the IT assets of departing employees.
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Closing the gap between ideas and outcomes with SPM solutions
By: ServiceNow
Type: Infographic
Discover in this infographic how, with ServiceNow’s Strategic Portfolio Management (SPM) solution, you can deliver work across the enterprise that is aligned to strategic priorities and optimized for customer value—even in today’s disruption-prone environment.
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Digital transformation success in boosting operational efficiency
By: Dell Technologies & Intel
Type: Case Study
Four entities boosted efficiency via digital upgrades. Miami Dolphins enhanced fan experience, Monroe optimized city functions, Lancaster University grew, and Frost Science facilitated remote work. Discover their Dell and VMware solutions' role in performance, cloud integration, data security, and IT innovation.
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How a global company went from spreadsheets to a single dashboard
By: NewRocket
Type: Case Study
EXL, a global analytics and digital solutions company, was struggling with disparate and disjointed visibility and asset management. Looking to address these issues, learn why EXL chose NewRocket to pioneer their asset management transformation.
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Roadmap for managing SaaS spending
By: Auvik Networks, Inc.
Type: White Paper
In this white paper, unlock a 4-step roadmap for developing a SaaS spend management strategy.
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Shadow IT vs. SaaS discovery management: Costs & more
By: Auvik Networks, Inc.
Type: White Paper
In 2023, 59.77% of surveyed Auvik customers reported that security, operations and cost were areas in which they were looking to improve upon in terms of managing SaaS. Unfortunately, Shadow IT can disrupt SaaS management. Learn how in this white paper.
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What is Enterprise Lifecycle Management and how does it help?
By: Softchoice
Type: Video
Tune in to this short video for everything you need to know about Enterprise Lifecycle Management, and how it can help your organization reclaim budget and get the best the value of your software entitlements and subscriptions.
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How Has Cybersecurity Evolved?
By: Evolving Solutions
Type: Blog
To explore the evolution of cybersecurity – and to discover how you can meet the challenges posed by today’s complex threat landscape – browse this blog.
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How well are you maximizing usable asset life?
By: NewRocket
Type: Webcast
Are you controlling your IT assets or are they controlling you? Join an assortment of NewRocket expert speakers as they map out a comprehensive path to refined IT asset management. Their guidance will help you recalibrate your approach and chart a course toward a safer, more resilient organization.
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The Business Case for Observability Pipelines
By: Cribl.io
Type: White Paper
Check out this white paper to weigh the benefits of building your own observability pipeline against the costs of long-term support and higher hardware costs.
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Cloud spend: 5 ways to decrease software and hardware costs
By: ServiceNow and Crossfuze
Type: eBook
Between cloud costs and other Shadow IT applications, many organizations are feeling the financial burden of their IT resources and are finding it hard to uncover and manage their waste. So, what are the best ways to do so? Dig into this eBook to learn more.
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Healthcare IT case studies: Digital transformation value
By: Dell Technologies & Intel
Type: Case Study
Healthcare leaders are adopting digital transformation. Mercy Ships modernizes IT for medical service in West Africa, ensuring remote management. Scripps Health improved infrastructure for innovative care, reducing backup times. Touro Dental Medicine advances with hyperconverged tech for education. Discover your organization’s next steps—read on.