How leaders manage IT services in the face of rapid business evolution

IT service management (ITSM) is going modern, and the approach is paying big dividends. Businesses modernizing their ITSM systems are seeing:

Better resolution times to failures
Shorter, more frequent release cycles
Fewer service outages
And more.

So what’s the catalyst? What’s driving the change in how many organizations are approaching ITSM?

Download this ESG e-book to discover the 4 business changes that fundamentally altered service management, and how your organization can reap the benefits of the new approach.

Vendor:: ServiceNow and KPMG
Posted:: Feb 10, 2024
Published:: Feb 10, 2024
Format:: HTML
Type:: ESG Thought Leadership eBook

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