WHITE PAPER:
This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
WHITE PAPER:
This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
WHITE PAPER:
This guide compares the total-cost-of-ownership of various unified communications and collaboration platforms and explains how collaboration is critical to the success of the modern business.
WHITE PAPER:
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
WHITE PAPER:
Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
WHITE PAPER:
This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.
WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
WHITE PAPER:
This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
WHITE PAPER:
This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
WHITE PAPER:
This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
