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ALSO CALLED: Service Providers, External Service Providers, Services Providers, MSO (Multiple Service Operators), Information Technology Service Providers, Offshore Providers, Multiple Service Operators (MSO), IT Service Providers, IT Services Providers, Information Technology Services Providers
DEFINITION: xSP is a generic term for any kind of service provider on the Internet. The two main kinds of service provider are the Internet service provider (ISP), which provides users with connection to the Internet and sometimes offers hosting and other services, and the application service provider (ASP), which provides remote access to one or more computer applications.An application service provider may  … 

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xSP Reports
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Gartner: Time to rethink backup procedures
sponsored by
ANALYST BRIEF: IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

Golden Rules to Develop a Winning Sales Strategy
sponsored by Solarwinds MSP
EBOOK: By developing a winning sales strategy with your team, you can take your MSP business to the next level of success. This e-book highlights Five Golden Rules for building a sales strategy that will win new customers and retain business.
Posted: 11 Jan 2017 | Published: 30 Nov 2016

Solarwinds MSP

Guide to overcoming challenges facing the telecom sector
sponsored by
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Harvey Nash CIO Survey: New Decade, New Opportunies?
sponsored by
WHITE PAPER: In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges.
Posted: 25 Oct 2011 | Published: 01 Apr 2010

How Expert Planet and eBay Establish a Stronger Communications Platform
sponsored by West UC
CASE STUDY: Find out how, Expert Planet, a leading teleservices provider, was able to deliver technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

West UC

How Managed Services Providers are Enabling your Digital Transformation
sponsored by Hughes Network Systems
WHITE PAPER: In today's business landscape, organizations are increasingly turning to managed service providers to maximize efficiency and profitability. This resource details how Hughes Managed Services can help meet your specific business requirements for a more agile, application-centric network.
Posted: 24 Jan 2018 | Published: 24 Jan 2018

Hughes Network Systems

Generating New Revenue Streams and Increasing Network Security: Dynamic Application Awareness and Intrusion Prevention System
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper examines ways in which dynamic application awareness and intrusion prevention system (IPS) software solutions enable service providers to increase revenue while expanding service flexibility, richness, and reach. The paper then describes the technologies behind these advanced solutions. Read on to learn more.
Posted: 10 Feb 2010 | Published: 10 Dec 2009

Juniper Networks, Inc.

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: 19 Nov 2008 | Published: 19 Nov 2008

Hewlett Packard Enterprise

GFI MAX Building Blocks & MSP University Podcast
sponsored by GFI Software
PODCAST: This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.
Posted: 10 Dec 2010 | Premiered: Dec 10, 2010

GFI Software

GFI MAX Building Blocks – The Answer to IT Services
sponsored by GFI Software
WHITE PAPER: In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

Grow Revenue with NGA and SAP SuccessFactors
sponsored by NGA Human Resources
WHITE PAPER: This info sheet highlights an HR service provider that offers a full range of consulting, payroll, and business process optimization (BPO) services to help your business get the most out of a cloud-based HR system.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

NGA Human Resources

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett Packard Enterprise

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.
Posted: 09 Jun 2009 | Published: 09 Jun 2009


Handbook: Architecting the cloud for mobile services
sponsored by
EGUIDE: This handbook will offer information on new cloud-based mobile services and provide guidance on architecting the cloud for mobile device management (MDM), location-based services and security requirements. We will also address managing the network to minimize problems in application performance and delivery.
Posted: 09 Aug 2013 | Published: 09 Aug 2013

Has HP taken a calculated risk in splitting the business?
sponsored by
EGUIDE: Hewlett Packard (HP) is planning to turn its consumer computing and printing departments into a separate company. The remaining business would comprise HP's software, business servers and IT services operations.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Hosted VoIP Savings Calculator
sponsored by Polycom, Inc.
ASSESSMENT TOOL: To see how much your company can save by implementing a Hosted VoIP solution, try this free, easy-to-use tool that requires just a few user inputs to quickly assess your potential savings. Businesses can now visualize the immediate and long-term cost savings and have a sound financial validation for moving forward with Hosted VoIP.
Posted: 14 Jun 2010 | Published: 14 Jun 2010

Polycom, Inc.

How a Techie Built a Network That Cuts Costs by 50%
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how a technical supervisor used network technology to help his company slash phone service costs, improve security and service, and add four satellite offices without adding more IT support.
Posted: 13 Dec 2011 | Published: 13 Dec 2011

Cisco Systems, Inc.

How Application Platforms Open the Door to Scalability
sponsored by IBM
WEBCAST: This webcast describes a cloud-based platform that can help you build, manage, and run applications of all types while offering services for both automated and manual scaling. Access now to view a live demo that demonstrates how to build for scalability, showing you how to design an infrastructure that's prepared for the future.
Posted: 02 Feb 2015 | Premiered: Feb 2, 2015


How Enterprise-Class Services Integrate with Real Companies
sponsored by Comcast
PODCAST: Discover why one of your peers chose Enterprise Services from Comcast to fulfill their need for a high-speed connection between their primary site and disaster recovery site.
Posted: 06 Mar 2013 | Premiered: Dec 31, 2012


How Financial Services Can Be Customer-Centric in the New Digital Landscape
sponsored by Microsoft
RESEARCH CONTENT: This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.
Posted: 20 Nov 2017 | Published: 30 Apr 2017


How Hybrid Cloud Benefits from MSPs
sponsored by Microsoft, Intel, SAP
EGUIDE: While the hybrid cloud brings great opportunities for the future, it also presents several challenges. This vendor-neutral e-guide explores the benefits of leveraging a managed service approach and the advanced IT management methodologies they offer.
Posted: 09 Jan 2018 | Published: 05 Jan 2018

Microsoft, Intel, SAP

How IFCG Protects Their Data With Managed Security
sponsored by No Panic Computing
CASE STUDY: Independent Financial Concepts Group (IFGC) knew that they needed a solution to help them configure, secure and support the devices containing sensitive information at a low cost. Read on to learn who IFGC turned to in order to help them do just that.
Posted: 14 Jun 2013 | Published: 14 Jun 2013

No Panic Computing

How Mobile Backend as a Service (MBaaS) Can Unleash Apps for the New Style of IT
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Mobile Backend as a Service is a set of cloud-based, server-side mobile services for multiple platforms that can be used as a back end for your mobile apps. Find out how it can benefit you.
Posted: 02 Sep 2014 | Published: 30 May 2014

Hewlett-Packard Enterprise

How MSPs Can Drive Success in the Current Market
sponsored by Kaseya
EGUIDE: This E-Guide from explains why leveraging the proper monitoring tool can make or break your business. In addition, discover why updating your services portfolio to include mobile management can help you drive business profits, gain customers, and increase efficiency.
Posted: 06 Dec 2012 | Published: 06 Dec 2012


How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

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