Wireless Communications Association International

WHITE PAPER: Dive into this guide to learn how your ITSM strategy could stand to gain from "shifting left," be it lower resource costs, streamlined support operations, or simply improved employee satisfaction.

Posted: 01 Nov 2018 | Published: 01 Nov 2018

WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.

Posted: 26 Jun 2017 | Published: 21 Mar 2017

WEBCAST: Download this brief video with Mark Wyman from Windstream and Chris Menier from Vitria to learn how leading analytics platform Vitria is helping companies—like NSP Windstream—offer a better customer experience by providing accurate data that can be used to support customers, install and troubleshoot services, and do menial day-to-day tasks.

Posted: 02 Nov 2018 | Premiered: Nov 2, 2018

WHITE PAPER: Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.

Posted: 26 Nov 2018 | Published: 26 Nov 2018

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 15 Mar 2011

EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

ESSENTIAL GUIDE: The UK wholesale and retail sector has the greatest number of jobs with a high chance of automation in the next 10 to 20 years, according to this research by Deloitte.

Posted: 29 Feb 2016 | Published: 29 Feb 2016

WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.

Posted: 15 Nov 2013 | Published: 31 Oct 2013

EZINE: In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers.

Posted: 08 Jul 2013 | Published: 09 Jul 2013

WHITE PAPER: This paper discusses leadership development and the role of technology-based learning in leadership development programs.

Posted: 18 Apr 2012 | Published: 01 Apr 2010

WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

WHITE PAPER: It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.

Posted: 08 Nov 2018 | Published: 08 Nov 2018

WHITE PAPER: It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.

Posted: 08 Nov 2018 | Published: 08 Nov 2018

WHITE PAPER: Learn how IoT and the rapid proliferation of smart apps has touched almost every industry – including the manufacturing and industrial sectors.

Posted: 17 Apr 2018 | Published: 17 Apr 2018

WHITE PAPER: In the following white paper, you will explore IT professionals' attitude to personal and company risk, as new roles and expectations emerge in the enterprise, and why IT is now an engine for business creativity. Read on to see how company risk differs from personal risk in the eyes of the IT pro.

Posted: 14 Oct 2015 | Published: 14 Oct 2015

WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.

Posted: 13 Apr 2017 | Published: 28 Feb 2016

DATA SHEET: With unified management, IT can gain visibility across virtualization, private cloud, public cloud, and container-based environments. Read on to tackle the challenges of hybrid environments using Red Hat CloudForms, which enables self-service lifecycle management, continuously monitoring of managed resources, and more.

Posted: 07 Feb 2018 | Published: 31 Dec 2016

EZINE: In this issue you will learn about some handy tools and utilities that are helpful to fill in SharePoint functionality gaps.

Posted: 13 Mar 2009 | Published: 13 Mar 2009

WHITE PAPER: This white paper addresses the disruptive nature of mobile technology for businesses and offers 10 pillars for mobile success.

Posted: 18 Aug 2015 | Published: 18 Aug 2015

WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 28 Nov 2012 | Published: 28 Nov 2012

WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy.

Posted: 24 Aug 2015 | Published: 24 Aug 2015

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER: In this white paper, you'll learn ways to secure proprietary applications and data in the cloud data center. Learn what these cloud security approaches can offer over traditional security methods.

Posted: 18 Sep 2015 | Published: 18 Sep 2015