CW Benelux ezine August 2016
sponsored by ComputerWeekly.com
EZINE:
In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.
Posted: 15 Aug 2016 | Published: 15 Aug 2016
|
|
|
Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE:
This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017
|
|
|
Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018
|
|
|
Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE:
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014
|
|
|
How End User Experience Management Adds Value to Mobile Device Management
sponsored by Aternity
WHITE PAPER:
This exclusive resource discusses a mobile management solution that augments the domain-specific metrics and analytics provided by mobile device management and mobile application management vendors with the business context of the enterprise end user to measure productivity.
Posted: 02 Jun 2014 | Published: 14 May 2014
|
|
|
BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014
|
|
|
Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014
|
|
|
WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE:
Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016
|
|
|
Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE:
In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014
|
|
|
MDM and Beyond: Rethinking Mobile Security in a BYOD World
sponsored by Citrix
WHITE PAPER:
This informative paper discusses how your organization can embrace BYOD with full security and control, providing a simple and streamlined user experience.
Posted: 07 May 2014 | Published: 07 May 2014
|
|
|
|
|
|
