The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:
Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Facilitate Faster Patient Payments While Maximizing Efficiency
sponsored by Change Healthcare
WHITE PAPER:
Inside, find out how providers can seamlessly integrate Change Healthcare's Patient Billing & Statements with existing MEDITECH platforms to make it easier for patients to understand what they owe and how to pay, helping to drive prompt payments.
Posted: 05 Feb 2019 | Published: 05 Feb 2019
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Best Practices in Transaction Monitoring Scenario Threshold Tuning and Model Verification
sponsored by SAS
WHITE PAPER:
How can your bank lower the cost of compliance? In this white paper, discover the analytic techniques responsible for reducing the costs of compliance within AML banking programs, and explore how implementing a process of periodic model verification, threshold tuning, and validation, can optimize your banks AML compliance standards.
Posted: 18 Mar 2019 | Published: 31 Dec 2017
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Managing Logistics with Cloud Computing
sponsored by Fordway
WHITE PAPER:
Jump into this case study to find out how one logistics company used a combination of infrastructure as a service (IaaS) and desktop as a service (DaaS) to increase data security, secure disaster recovery capabilities, and reduce the overall administrative burden placed on their IT department.
Posted: 19 Feb 2019 | Published: 19 Feb 2019
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Now on Now: Scaling ITSM to Support Business Growth
sponsored by ServiceNow
WHITE PAPER:
As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Computer Weekly – 5 March 2019: Modernising IT at the Bank of England
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we talk to the Bank of England as it starts the modernisation programme for its core system. We look at the rise of DevSecOps and how it can help deal with increasingly complex security threats. And we examine the different approaches to storage for structured and unstructured data. Read the issue now.
Posted: 01 Mar 2019 | Published: 05 Mar 2019
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Customer Experience: The Flip Side of the Fraud Detection Coin
sponsored by SAS
WHITE PAPER:
In this white paper, explore how a new approach to deposit risk monitoring and risk assessment can help banks turn diverse customer data into real-time fraud and risk insights, and explore how a SAS fraud solution for deposit monitoring can help your financial organization achieve a better balance between customer service and security.
Posted: 14 Mar 2019 | Published: 31 Dec 2017
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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Propel PLM: Cloud Security in 5 Minutes
sponsored by PropelPLM
VIDEO:
Is my data safe in the cloud? For those considering cloud-based PLM, questions of security always come to mind. In this 5-minute video, Propel Marketing VP addresses common cloud myths, and answers common cloud security questions. Download now to access the full video, and put your mind at ease.
Posted: 15 Feb 2019 | Premiered: 12 Jun 2018
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