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Maximize Your Collaboration Investment by Choosing the Right Services Approach sponsored by Cisco Systems, Inc. ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners. Posted: 15 Mar 2011 \| Published: 01 Jun 2010 TOPICS: Collaboration \| Internet Email Services \| Teleconferences \| Teleconferencing Services \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Voice Networking

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

IT Service Management Book of Knowledge sponsored by ServiceNow EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more. Posted: 09 Oct 2020 \| Published: 09 Oct 2020 TOPICS: IT Governance \| IT Industry \| IT Management \| IT Service Management \| IT Services \| IT Systems

A Buyer’s Guide to Log Analysis sponsored by LogicMonitor WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

COVID-19 Triggers Hike in IT Budgets, With Major Emphasis on Remote Work sponsored by Hewlett Packard Enterprise WHITE PAPER: This survey from HPE focuses on uncovering the evolving attitudes towards the cloud, as well as several COVID-specific questions regarding the changing market conditions. Open now to take a look at how other organizations are viewing growing IT budgets and the unprecedented shift to remote work. Posted: 17 Feb 2021 \| Published: 17 Feb 2021 TOPICS: Cloud Computing \| IT Management \| IT Services \| IT Workforce \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow sponsored by ServiceNow EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Autumn 2020 Doppler Report sponsored by HPE and Intel® WHITE PAPER: As digital transformation efforts accelerate, how do organizations keep sight of their main goals? And what are common factors that can serve as a framework to keep those goals on track? Download this Doppler report to explore the answer to those questions and more. Posted: 25 Jan 2021 \| Published: 25 Jan 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by ComputerWeekly.com EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 04 Dec 2020 \| Published: 04 Dec 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

What to Expect from AIOps in 2019 sponsored by ServiceNow ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019. Posted: 30 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

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