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Everything You Need to Know to Change E-Commerce Platforms
sponsored by ChannelAdvisor
RESOURCE: If your current e-commerce platform is failing to follow through with the tools and support you need to dominate the competition, it may be time to make a move. In this resource find out what it takes to replatform successfully by connecting to more customers, optimize operations, and grow sales channels.
Posted: 04 Oct 2018 | Published: 04 Oct 2018

ChannelAdvisor

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018

Micro Focus

Simplifying Remote Monitoring and Management for MSPs
sponsored by Datto, Inc.
EBOOK: Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

Datto, Inc.

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

ServiceNow

How Data is Driving 30% Growth for Simpatico Systems
sponsored by ConnectWise
CASE STUDY: Read on to learn from President Greg Bazar himself how a remote monitoring and management tool on an integrated platform enabled Simpatico Systems to provide expert customer support and improve utilization.
Posted: 28 Sep 2018 | Published: 28 Sep 2018

ConnectWise

Case Study: Transforming IT Operations
sponsored by Kaseya
WHITE PAPER: As companies grow and start expanding their global presence, the importance of a fluid IT strategy quickly becomes apparent – especially as tickets and database problems begin piling up. Keep reading to find out how one global adventure company built an ITSM strategy to move past their clunky and ineffective IT processes.
Posted: 25 Jul 2018 | Published: 05 Jun 2017

Kaseya

Automation for IT Ops, Help Desks, and Security Ops
sponsored by Workato
WHITE PAPER: Jump into this guide to access a huge collection of use cases and best practices for integrating intelligent automation, AI, chatbots, and more into your enterprise's IT operations.
Posted: 22 Aug 2018 | Published: 22 Aug 2018

Workato
 

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