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The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

The pandemic's e-commerce boom sponsored by ComputerWeekly.com EGUIDE: The pandemic appears to have solidified e-commerce's ascendancy against the highstreet. Coronavirus has accelerated technology adoption in many sectors, and people have been forced to stay at home, increasing their online shopping habits in a bid to avoid visiting shops. Posted: 18 Jan 2021 \| Published: 18 Jan 2021 TOPICS: Business Continuity Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow sponsored by ServiceNow EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

MicroScope – December 2019: Time for change sponsored by MicroScope EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider Posted: 04 Dec 2019 \| Published: 06 Dec 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| VARs

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport sponsored by ComputerWeekly.com EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit. Posted: 05 Aug 2020 \| Published: 13 Aug 2020 TOPICS: Cloud Computing \| Cloud Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| Security \| Security Audits

CW Benelux: Dutch banks fight money laundering sponsored by ComputerWeekly.com EGUIDE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 28 Aug 2020 \| Published: 28 Aug 2020 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

2020 Media Consumption Series - Why sponsored by ComputerWeekly.com EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open? Posted: 26 Oct 2020 \| Published: 19 Oct 2020 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| Outsourcing

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

The Effects of COVID-19 on IT Infrastructure Spending sponsored by Fujifilm Recording Media USA, Inc. EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing. Posted: 12 Nov 2020 \| Published: 10 Nov 2020 TOPICS: IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Storage Architectures \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Management Services \| Storage Management Software

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

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