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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The pandemic's  e-commerce boom
sponsored by ComputerWeekly.com
EGUIDE: The pandemic appears to have solidified e-commerce's ascendancy against the highstreet. Coronavirus has accelerated technology adoption in many sectors, and people have been forced to stay at home, increasing their online shopping habits in a bid to avoid visiting shops.
Posted: 18 Jan 2021 | Published: 18 Jan 2021

ComputerWeekly.com

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow
sponsored by ServiceNow
EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

ServiceNow

MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019

MicroScope

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport
sponsored by ComputerWeekly.com
EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit.
Posted: 05 Aug 2020 | Published: 13 Aug 2020

ComputerWeekly.com

CW Benelux: Dutch banks fight money laundering
sponsored by ComputerWeekly.com
EGUIDE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

ComputerWeekly.com

2020 Media Consumption Series - Why
sponsored by ComputerWeekly.com
EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?
Posted: 26 Oct 2020 | Published: 19 Oct 2020

ComputerWeekly.com

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

The Effects of COVID-19 on IT Infrastructure Spending
sponsored by Fujifilm Recording Media USA, Inc.
EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing.
Posted: 12 Nov 2020 | Published: 10 Nov 2020

Fujifilm Recording Media USA, Inc.

MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE: Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019

MicroScope
 

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