The pros and cons of customer service AI
sponsored by TechTarget
RESOURCE:
While automation often saves money for the enterprise, there remains a question of whether customer service AI is positive for the customer. Delve into the pros and cons of using AI to enhance customer service in our expert guide, which you can download after a brief survey.
Posted: 22 Apr 2020 | Published: 17 Jul 2020
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Case Study: How John Lewis Conquered the Web
sponsored by ComputerWeekly.com
BOOK:
Bill Goodwin tells the inside story of John Lewis £40m website redevelopment project, assesses the technical and business challenges faced and its impact on the business.
Posted: 17 Mar 2014 | Published: 17 Mar 2014
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15% of customer service interactions will be handled by AI in 2021
sponsored by TechTarget
RESOURCE:
15% of all customer service interactions by 2021 will be handled completely by AI, according to Gartner. As this deadline comes closer, business leaders are facing increasing pressure to adopt digital technology - like self-service platforms. Take a brief multiple-choice survey to access our guide, which examines the benefits and drawbacks of
Posted: 05 Sep 2019 | Published: 04 Feb 2020
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Responsive Design
sponsored by OpenText
WHITE PAPER:
In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one.
Posted: 27 Aug 2013 | Published: 30 Jun 2013
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How Top Performing Organizations Embrace Web Content Management & Ecommerce Intergration
sponsored by e-Spirit AG
WHITE PAPER:
Access the following white paper to uncover the strategies and tools that the top performing organizations are using to effectively reach their consumer audience. Discover how to craft a powerful digital presence, integrate key tools, and more.
Posted: 04 Feb 2014 | Published: 04 Feb 2014
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It’s Time to Rethink “Enterprise” Software
sponsored by OpenText
WHITE PAPER:
The following white paper explores the real state of "enterprise" software solutions in regards to web content management and customer experience management. Learn what these solutions need to include justifying the "enterprise" title. Most importantly, discover how to select the right CEM solutions that fit your needs.
Posted: 06 May 2014 | Published: 01 May 2014
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Creating a Digital Strategy to Provide Exceptional Digital Experiences
sponsored by IBM
WHITE PAPER:
Access the following white paper to uncover the 10 factors that make an exceptional digital experience. Learn what you can do to deliver responsive content, what your team needs to accomplish, where to focus future initiatives, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014
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TotalJobs Group – Sitecore fills Web CMS vacancy at Totaljobs Group
sponsored by Sitecore
CASE STUDY:
To empower non-technical business stakeholders and reduce the reliance on specialist developers, Totaljobs Group needed to select the right web content management system. View this case study to learn how they reduced development costs substantially by shifting the responsibility for managing website content.
Posted: 31 Jul 2013 | Published: 31 Jul 2013
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AI and Machine Learning: What's Next for ECM
sponsored by Box
EGUIDE:
In this expert e-guide, we explore a flexible, AI-driven approach to cloud-based content management and collaboration. Learn about a platform designed to enable you to power content with machine learning, leverage smart search, modernize content-based processes, and more.
Posted: 02 Apr 2018 | Published: 29 Mar 2018
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Building Mobile-First, Contextually-Aware Websites and Apps
sponsored by Oracle Corporation
EGUIDE:
This expert e-guide explores how to build mobile-first, contextually-aware websites and apps that can enhance user experience and engage customers. Learn 4 steps for adopting a mobile first-perspective, and then discover how to implement and prepare for responsive web design.
Posted: 22 Feb 2016 | Published: 16 Feb 2016
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