Unified Messaging Reports

WHITE PAPER: Cisco is addressing today's dominant trends and their implications for transforming IT architectures and critical business processes. This paper examines these trends, describes why the network is the logical starting point for transforming business, and offers insight into the most strategic IT investments that businesses should consider today.

Posted: 15 Mar 2011 | Published: 15 Mar 2011

ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.

Posted: 15 Mar 2011 | Published: 01 Jun 2010

EGUIDE: Offering hosted unified communications and VoIP services is a strong opportunity for service providers. How do you know which customized plan is right for your specific business needs? Read this E-Guide to learn pros and cons, as well as which questions to ask potential clients to ensure that you are delivering the solution that’s right for them.

Posted: 14 Mar 2011 | Published: 14 Mar 2011

WHITE PAPER: Read how Polycom empowers Microsoft Unified Communications with a full suite of HD voice, video, telepresence and infrastructure solutions; Allowing organizations to increase productivity, reduce costs and unify dispersed teams.

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.

Posted: 12 Jan 2011 | Published: 11 Jan 2011

PRESENTATION TRANSCRIPT: Get a holistic view of the potential costs and savings associated with SIP trunk consolidation.  Uncover actual costs and savings models, a review of key technical considerations, primary design considerations, and a discussion of a holistic architecture that can take you from SIP trunking to UC easily and economically.

Posted: 06 Dec 2010 | Published: 06 Dec 2010

WHITE PAPER: The follwing white paper outlines the findings of a study sponsored by Siemens Enterprise Communications and prepared by SIS International Research. It discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business.

Posted: 02 Dec 2010 | Published: 02 Dec 2010

WHITE PAPER: The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more.

Posted: 20 Sep 2010 | Published: 20 Sep 2010

EBOOK: This e-book will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership.

Posted: 07 Sep 2010 | Published: 07 Sep 2010

CASE STUDY: Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.

Posted: 30 Aug 2010 | Published: 30 Aug 2010

WHITE PAPER: This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.

Posted: 10 Aug 2010 | Published: 10 Aug 2010

WHITE PAPER: Read this white paper to learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC.

Posted: 29 Jul 2010 | Published: 28 Jul 2010

WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.

Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

WHITE PAPER: This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.

Posted: 07 May 2010 | Published: 07 May 2010

PRODUCT OVERVIEW: Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications.

Posted: 04 May 2010 | Published: 04 May 2010

ANALYST BRIEF: Read on to learn more about the importance of clinical unified communications, as well as the first steps to take toward deploying innovative and valuable applications of UC in your healthcare organization.

Posted: 06 Apr 2010 | Published: 01 Feb 2010

ANALYST REPORT: This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.

Posted: 16 Mar 2010 | Published: 02 Nov 2009

WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

Posted: 19 Feb 2010 | Published: 01 Jul 2009