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ALSO CALLED: Phone Systems, Telephone Systems
DEFINITION: Automatic Coin Telephone System (ACTS) is a public coin-operated telephone service that completes a variety of phone calls, times the calls, and collects payment without the aid of an operator.
Telephony Systems Reports
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The Truth About Mobile UC&C: Expert Roadmap
sponsored by SearchSecurity.com
EGUIDE: Despite the emphasis put on mobility in the world of unified communications and collaboration (UC&C), adoption of mobile UC&C clients is still very low. This expert e-guide discusses why, and what could make true solutions more meaningful.
Posted: 16 Oct 2013 | Published: 16 Oct 2013

SearchSecurity.com

Ensuring you Get the Best Call Quality Available
sponsored by RingCentral
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

RingCentral

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013

RingCentral

7 Secrets of Successful Small Business Communications
sponsored by RingCentral
WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
Posted: 17 Feb 2014 | Published: 17 Feb 2014

RingCentral

Top 10 Considerations for Deploying Lync on Smartphones and Tablets
sponsored by Aruba Networks
WHITE PAPER: Microsoft Lync is becoming an increasingly important part of enterprise telephony by offering a more collaborative interaction. This brief guide outlines the top ten considerations for deploying Microsoft Lync on smartphones and tablets.
Posted: 04 Dec 2013 | Published: 04 Dec 2013

Aruba Networks

Oracle Improves Communications and Reduces Costs with SIP Trunking
sponsored by Oracle Corporation
WHITE PAPER: This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Oracle Corporation

Guide to Session Border Controllers: The Good, The Bad, The Ugly
sponsored by Sangoma Technologies
EGUIDE: This e-guide from SearchUnifiedCommunications.com lays out the truth about session border controllers (SBC) – the good, the bad, and the ugly. View now to learn why you need SBC, potential obstacles, and how to overcome them.
Posted: 19 Jun 2013 | Published: 19 Jun 2013

Sangoma Technologies

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
sponsored by RingCentral
PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
Posted: 29 Oct 2012 | Published: 29 Oct 2012

RingCentral

SIP Management: Top benefits and potential challenges
sponsored by Metaswitch Networks
EGUIDE: This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

Metaswitch Networks

Maximizing ROI with the Microsoft-Polycom Unified Communications Solution
sponsored by Polycom, Inc.
WHITE PAPER: This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
Posted: 11 Jul 2011 | Published: 10 Aug 2010

Polycom, Inc.

What's New in Lync Server 2010- A Dell Perspective
sponsored by DellEMC and Intel®
WHITE PAPER: The next generation of communications is here. Lync Server 2010 and Lync 2010 provide sweeping changes to enterprise communications and build on the core Office Communications Server functionalities. With the use of virtualization and role collocation, customers can combine multiple functionalities into fewer machines.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

DellEMC and Intel®

Case Study: Leader in Language and Development Reduces Costs with Communications Solution Upgrade
sponsored by HP and Microsoft
CASE STUDY: Lionbridge is a leading provider of translation, testing, and development solutions. The company has more than 4,500 employees across 26 countries.  Read this white paper to learn how Lionbridge aggressively moved away from its previous telephony systems, increased global communications, and reduced costs.
Posted: 26 Apr 2011 | Published: 28 Feb 2011

HP and Microsoft

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony
sponsored by IBM
WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

IBM

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

CDW Services: Unified Communications
sponsored by CDW Corporation
WHITE PAPER: Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: 08 Feb 2010 | Published: 22 Jan 2009

CDW Corporation

Case Study: Voorhees College
sponsored by NEC Corporation
CASE STUDY: Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.
Posted: 01 Oct 2009 | Published: 25 Aug 2009

NEC Corporation

Case Study: Curve
sponsored by NEC Corporation
CASE STUDY: Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements. Download this case study to see how Curve partnered with NEC to deploy Unified Communications.
Posted: 01 Oct 2009 | Published: 26 Aug 2009

NEC Corporation

Allied Solutions Moves IP Telephony System to CDW Data Center
sponsored by CDW Corporation
CASE STUDY: As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
Posted: 08 Sep 2009 | Published: 01 Sep 2009

CDW Corporation

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino
sponsored by NEC Corporation
CASE STUDY: Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers.
Posted: 24 Aug 2009 | Published: 05 Aug 2009

NEC Corporation

ePlus Technology IT Sourcing, Services, Support & Solutions
sponsored by ePlus Technology
WHITE PAPER: ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization.
Posted: 24 Apr 2009 | Published: 28 Dec 2007

ePlus Technology

Benefits of Unified Messaging in Exchange Server 2007
sponsored by Global Knowledge
WHITE PAPER: Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
sponsored by Teleformix
DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: 11 Jul 2008 | Published: 01 Jul 2008

Teleformix

How Should an Enterprise Move towards Unified Communications?
sponsored by Avaya Inc.
WHITE PAPER: Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Avaya Inc.

SCOPIA Conferencing Platform for IBM® Lotus® Sametime®
sponsored by RADVISION
PRODUCT LITERATURE: The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime.
Posted: 09 Jun 2008 | Published: 07 Jun 2008

RADVISION

SCOPIA Connector for IBM Lotus Sametime
sponsored by RADVISION
PRODUCT LITERATURE: RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.
Posted: 09 Jun 2008 | Published: 28 Mar 2008

RADVISION
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