Technical Support White Papers, Software Downloads, Definition and Webcasts

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Technical Support Reports

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT sponsored by IBM WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM. Posted: 20 May 2011 \| Published: 01 Dec 2010 TOPICS: CIOs \| Cloud Computing \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Managed Security Services \| Risk Management

E-Guide: Best practices and considerations to ensure help desk management success sponsored by SysAid Technologies EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. Posted: 20 Apr 2011 \| Published: 20 Apr 2011 TOPICS: Call Center Management \| Call Centers \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Service Management \| ITIL \| Vendors

SDI: Next Level Service Desk Strategies sponsored by Citrix Online UK EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service. Posted: 01 Jun 2011 \| Published: 01 Jun 2011 TOPICS: Customer Satisfaction \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Management \| Systems Management \| Technical Support Staff

The Growing Importance of IT Support Services sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. Posted: 27 Jul 2012 \| Published: 01 Nov 2011 TOPICS: Data Center Management \| Data Centers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| High Availability \| IT Management

JIRA 3.11 sponsored by Atlassian TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems. Posted: 27 Sep 2007 \| Premiered: 26 Sep 2007 TOPICS: Application Programming Interfaces \| Debugging \| Help Desk Management Services \| Operating Systems \| Project Management Software \| Software Project Management \| Software Quality Assurance \| Software Testing \| Troubleshooting

Recruit and Build the Right Team for your Service Desk sponsored by Citrix Online UK WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Recruiting Services \| Training \| Training and Educational Services

Recruit and Build the Right Team for Your Service Desk sponsored by Citrix Online- GoToAssist WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. Posted: 06 Oct 2011 \| Published: 06 Oct 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Human Resources Management \| Human Resources Services \| Management Training \| Recruiters \| Recruiting Services

Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits sponsored by VMware, Inc. CASE STUDY: TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount. Posted: 31 Aug 2007 \| Published: 01 Aug 2007 TOPICS: Business Process Management \| ERP \| ERP Software \| Fault Management \| Help Desk Management Services \| Help Desk Software \| Network Performance \| Peripheral Hardware \| ROI \| TCO \| Transportation Industry \| VMware \| Workstations

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

TDWI Report: Best Practices for Deploying Dashboards and Scorecards sponsored by TDWI content provided by Advizor Solutions WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans. Posted: 01 Sep 2006 \| Published: 01 Jul 2006 TOPICS: Application Development \| Business Metrics \| Business Performance Management \| Dashboards \| Enterprise Portals \| Help Desk Management Services \| Real-time Analytics \| Reporting Software \| Systems Integration

Technical Support Reports