Service Level Management Reports

WHITE PAPER: Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

PRESENTATION TRANSCRIPT: In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.

Posted: 04 Dec 2009 | Published: 04 Dec 2009

PRESENTATION TRANSCRIPT: This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.

Posted: 19 Nov 2009 | Published: 18 Nov 2009

CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

WHITE PAPER: This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.

Posted: 10 Sep 2009 | Published: 12 Jun 2008

EZINE: Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal.

Posted: 17 Aug 2009 | Published: 17 Aug 2009

PRESENTATION TRANSCRIPT: If you're looking to better manage your IP telephony but don't know where to start, this presentation transcript, taken from the webcast of the same name, can help.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

PRESENTATION TRANSCRIPT: This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services.

Posted: 04 Nov 2008 | Published: 04 Nov 2008

WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...

Posted: 15 Apr 2008 | Published: 15 Apr 2008

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007

WEBCAST: IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ...

Posted: 20 Jun 2007 | Premiered: Jun 20, 2007

WHITE PAPER: Service-oriented architecture (SOA) and enterprise architecture (EA) strive to tighten the business and IT alignment. Learn about the dependencies between an EA framework and an SOA strategy and how services impact the way applications are developed.

Posted: 14 May 2007 | Published: 01 Mar 2007

WEBCAST: IT Configuration Management, according to Gartner, is associated with discovering and managing the state of an element in an IT infrastructure. In this Webcast a team of experts discuss their perspective on IT configuration management.

Posted: 08 Mar 2007 | Premiered: Mar 1, 2007

WHITE PAPER: This white paper discusses how to address the challenges of managing mission-critical applications. Read this white paper to learn about benefits of adopting an application management solution like Oracle Enterprise Manager.

Posted: 07 Mar 2007 | Published: 01 Oct 2006

PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.

Posted: 02 Mar 2007 | Premiered: 01 Mar 2007

WEBCAST: HP's Virtualization Solutions Are you looking to deploy virtualization technology? Get the most out of server virtualization by unifying the management and migration of physical and virtual servers.

Posted: 21 Feb 2007 | Premiered: Mar 15, 2007, 12:00 EDT (16:00 GMT)

WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.

Posted: 09 Oct 2006 | Published: 01 Feb 2007

WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.

Posted: 23 Jan 2005 | Published: 01 Jan 2004