LTE Operations and Maintenance Strategy - Using Self-Organizing Networks to Reduce OPEX
sponsored by Motorola, Inc.
WHITE PAPER:
While controlling CAPEX costs remains an important issue for mobile operators, OPEX costs have become a more significant part of operators' cost structure. This paper will examine how the operations and maintenance strategies for LTE infrastructure management must be changed in order to meet the OPEX expectations of LTE operators.
Posted: 13 Apr 2009 | Published: 13 Apr 2009
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Transforming Business Collaboration Through Enterprise Service Management
sponsored by Samanage
WHITE PAPER:
Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.
Posted: 14 Aug 2018 | Published: 14 Aug 2018
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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Buyer's Guide to Professional Services Automation Platforms
sponsored by Datto, Inc.
EBOOK:
This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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What's Next for Hyper-converged Infrastructure?
sponsored by VMware Pulse
WHITE PAPER:
Read this white paper to find out how HCI applies to these new use cases, which include multi-cloud and edge computing. Read on to learn why these cases will continue to benefit from HCI in 2019 and beyond.
Posted: 20 Nov 2018 | Published: 31 Aug 2018
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Streamlining Operations with Centralized, Searchable Knowledge Bases
sponsored by Wrike
WHITE PAPER:
Centralized knowledge bases can be a lifesaver for IT teams and users alike. Find out how a large-scale furniture provider built an IT helpdesk and searchable knowledge base to support over 19 warehouse and showroom locations, even integrating G Suite tools for maximum efficiency.
Posted: 06 Sep 2018 | Published: 06 Sep 2018
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How IT Best Practices Support Business Growth
sponsored by Sunrise Software
WHITE PAPER:
Through the eyes of their IT support manager, find out how this disruptive player in the energy industry re-aligned their IT strategies in conjunction with an aggressive company goal of 600% growth – and did so successfully.
Posted: 04 Sep 2018 | Published: 31 Dec 2017
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Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER:
Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays.
Posted: 02 Jul 2018 | Published: 02 Jul 2018
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Keeping IT a Step Ahead with ITSM
sponsored by Sunrise Software
EGUIDE:
In this eGuide, discover how key ITSM principles and ideologies can be applied to keep IT a step ahead of business technology demands, preserve resource spending, and more.
Posted: 11 Sep 2018 | Published: 07 Sep 2018
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