LTE Operations and Maintenance Strategy - Using Self-Organizing Networks to Reduce OPEX
sponsored by Motorola, Inc.
WHITE PAPER:
While controlling CAPEX costs remains an important issue for mobile operators, OPEX costs have become a more significant part of operators' cost structure. This paper will examine how the operations and maintenance strategies for LTE infrastructure management must be changed in order to meet the OPEX expectations of LTE operators.
Posted: 13 Apr 2009 | Published: 13 Apr 2009
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY:
Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Top 2019 IT Service Management Tools Compared
sponsored by ServiceNow
ANALYST REPORT:
IT service management (ITSM) tools are the backbone of IT departments around the world. But not all ITSM offerings are created equal. In this Gartner Magic Quadrant report, find out how the top ITSM tools of 2019 stack up against one another.
Posted: 10 Sep 2019 | Published: 29 Aug 2019
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5 Ways to Level Your Service Desk Using IT Process Automation
sponsored by Ayehu
WHITE PAPER:
Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate.
Posted: 01 Nov 2019 | Published: 01 Nov 2019
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:
There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
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