Mobile CRM Reports

EGUIDE: There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

Posted: 28 Aug 2013 | Published: 28 Aug 2013

WHITE PAPER: How do you get started on a mobility project? Access this helpful resource to learn how mobile application services for SAP enable you to easily simplify your applications, extend them where necessary, and build new apps with preconfigured development and security frameworks.

Posted: 09 Oct 2013 | Published: 31 Mar 2012

WHITE PAPER: This resource introduces a rapid-deployment technology for SAP pre-packaged mobile applications that enables you to go live in weeks and achieve quick time-to-value. Read now to learn how this strategy works, what you need to succeed, and the benefits you could experience with rapid deployment for mobile applications and infrastructure.

Posted: 08 Oct 2013 | Published: 31 May 2013

WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.

Posted: 27 Sep 2013 | Published: 31 May 2013

WHITE PAPER: View this resource to learn how to get your essential customer relationship management (CRM) functionality quickly and affordably through a variety of mobile devices.

Posted: 26 Sep 2013 | Published: 31 May 2013

EGUIDE: This E-Guide examines how technologies are redefining sales roles, and provides insight into how businesses are re-evaluating sales management strategies – from hiring to compensation to internal business processes – to get ahead of the competition.

Posted: 16 Sep 2013 | Published: 16 Sep 2013

VIDEO: Many savvy sales teams already have easy access to customer data on mobile devices and laptops, but for most companies, printing estimates on-the-go is still a challenge. In this brief video, learn how Forms and Print Services for Salesforce lets you easily create a well-organized estimate that can be previewed or printed to any printer.

Posted: 07 Aug 2013 | Premiered: 18 Oct 2012

ANALYST REPORT: This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.

Posted: 29 Jul 2013 | Published: 17 Jan 2013

ANALYST REPORT: Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.

Posted: 29 Jul 2013 | Published: 18 Dec 2012

WHITE PAPER: With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.

Posted: 26 Jul 2013 | Published: 26 Jul 2013

WHITE PAPER: When resources and budgets are constrained, IT executives must find ways to increase application capabilities and performance without increasing costs. View this resource to learn how performance management, software as a service (SaaS) is an alternative approach that avoids the up-front costs of buying the software.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WHITE PAPER: In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints.

Posted: 15 Jul 2013 | Published: 31 May 2012

WHITE PAPER: This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.

Posted: 19 Jun 2013 | Published: 31 Dec 2012

EGUIDE: This essential e-guide from our experts at SearchSecurity.com will help you understand the technologies and practices you need to implement in order to make your BYOD security program effective. Inside, you'll find a breakdown of the fundamental security features needed for BYOD management, a mobile device management checklist, and more.

Posted: 24 May 2013 | Published: 24 May 2013

EBOOK: Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.

Posted: 20 May 2013 | Published: 20 May 2013

WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.

Posted: 17 May 2013 | Published: 31 Jul 2012

WHITE PAPER: This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.

Posted: 23 Apr 2013 | Published: 31 Mar 2013

VIDEO: This 2-minute video outlines how Oracle ERP Cloud Service combines the power of Oracle ERP applications with the simplicity of the Cloud to transform back office operations into a collaborative, efficient and intuitive hub.

Posted: 17 Apr 2013 | Premiered: 17 Apr 2013

WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.

Posted: 16 Apr 2013 | Published: 16 Apr 2013

EBOOK: This expert handbook reveals the secrets of effective web content management (WCM) by outlining best and worst practices. Dig into the key issues involved in setting up, developing, and managing effective WCM initiatives.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

EZINE: In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.

Posted: 19 Mar 2013 | Published: 19 Mar 2013

EBOOK: In this expert e-book, you'll learn how to create a successful social CRM initiative (as well as valuable, lasting customer relations) by implementing the right processes and technologies.

Posted: 12 Mar 2013 | Published: 12 Mar 2013

EGUIDE: Mobile application development creates a set of challenges for developers and testers. In this E-guide, you can find out some of the key challenges and strategies associated with mobile applications. It outlines insights into mobile texts, collaboration and other processes.

Posted: 06 Mar 2013 | Published: 06 Mar 2013

WHITE PAPER: This informative white paper offers a three-part series of advice on building and deploying mobile BI apps from consultants and IT managers who have already been through the process. It discusses what you need to do to provide fast mobile BI performance among other helpful tips.

Posted: 26 Feb 2013 | Published: 26 Feb 2013