Mobile CRM Reports

EGUIDE: This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.

Posted: 19 Nov 2013 | Published: 19 Nov 2013

EZINE: In this week's Computer Weekly, we look at the fast-growing trend for software-defined networking, and how startups are shaking up the established suppliers. We examine the new guidelines for using bring your own device schemes in the public sector. And we find out how second-user software could save money on licensing. Read the issue now.

Posted: 18 Nov 2013 | Published: 18 Nov 2013

WHITE PAPER: This informative resource takes an in-depth look at the top mobile device management (MDM) technologies and examines the effectiveness of their critical capabilities. Read on to find out which MDM solution would fit best into your environment.

Posted: 27 Feb 2014 | Published: 27 Feb 2014

WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.

Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

EGUIDE: Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.

Posted: 24 Feb 2014 | Published: 24 Feb 2014

WEBCAST: View the following video to uncover exactly how this kind of collaborative ability helped Bci engage more customers as well as improve their overall customer experience. See what it can do for you as well.

Posted: 21 Feb 2014 | Premiered: Feb 21, 2014

WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.

Posted: 18 Feb 2014 | Published: 30 Nov 2013

BROCHURE: View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.

Posted: 04 Feb 2014 | Published: 31 Dec 2013

CASE STUDY: In this brief case study, find out how AutoTrader developed a mobile application that enabled advertising consultants to easily access reports and other business-critical information on-the-go, in a meeting, or wherever they might be.

Posted: 22 Jan 2014 | Published: 30 Apr 2014

CASE STUDY: The CIO of Ceva Santé Animale, a global veterinary health company, wanted to "have everything on all devices without VPN (PC, Mac, iPad, Android and Blackberry." View this brief case study to learn how CSA built a sales enablement application on a mobile platform that aggregates CRM, ERP and sales data.

Posted: 22 Jan 2014 | Published: 31 Aug 2013

WHITE PAPER: In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services.

Posted: 20 Jan 2014 | Published: 30 Nov 2012

EGUIDE: Consult this expert e-guide to uncover the strategies, tips, tricks, and more that you need to consider in order to deliver powerful mobile web content to the user.

Posted: 30 Dec 2013 | Published: 30 Dec 2013

PODCAST: Tune in to this exclusive podcast with Martin Gill from Forrester Research to get a four-step guide to developing an agile commerce strategy that will enable your company to swiftly adapt to changing customer demands and new technology.

Posted: 27 Dec 2013 | Premiered: Dec 9, 2013

ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.

Posted: 20 Dec 2013 | Published: 06 Aug 2013

WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.

Posted: 19 Dec 2013 | Published: 31 Jan 2012

WHITE PAPER: This exclusive resource discusses how organizations can push the limits of enterprise mobility in order to drive greater innovation and open new streams of revenue, all while dramatically increasing worker satisfaction and productivity.

Posted: 11 Dec 2013 | Published: 11 Dec 2013

EBOOK: In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.

Posted: 10 Dec 2013 | Published: 10 Dec 2013

EZINE: The last issue of the year reveals just how 2013 was for the channel and predicts what will come in the year ahead.

Posted: 06 Dec 2013 | Published: 06 Dec 2013

WHITE PAPER: Mobile devices are drastically changing the way businesses interact with customers, employees, and partners. As a result, companies need to create user experiences that are specially designed for mobile devices -- in other words, add a "digital dimension" to their interactions.

Posted: 26 Nov 2013 | Published: 26 Nov 2013

WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

Posted: 26 Nov 2013 | Published: 31 May 2013

WHITE PAPER: In today's landscape, it is important to shape your business with cloud and mobile strategies. This guide highlights the importance of customer control and how cloud technology can help your business bolster consumer relationships.

Posted: 19 Nov 2013 | Published: 30 Sep 2013

WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.

Posted: 15 Nov 2013 | Published: 31 May 2013

WEBCAST: This exclusive webcast discusses the latest unified communications and collaboration strategies on one of the market's leading mobile vendors.

Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

WHITE PAPER: The convergence of a trio of technologies and business practices – social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

Posted: 25 Oct 2013 | Published: 31 Jan 2013

WHITE PAPER: This exclusive white paper discusses a set of mobile tools from industry titan Citrix that provide a complete, integrated and scalable solution to deliver applications and data to any device with full security and a high-performance user experience.

Posted: 15 Oct 2013 | Published: 15 Oct 2013