Mobile CRM White Papers ( mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM ) Software Downloads, Definition and Webcasts

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BYOD and UC: Get more value from both sponsored by Cisco WHITE PAPER: This informative resource takes an in-depth look at the role mobility can play as part of a midmarket enterprise's UC platform and how your organization can streamline management to reap the benefits of BYOD. Posted: 02 Apr 2014 \| Published: 02 Apr 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

Top Unified Communications Trends for Midsize Businesses sponsored by Cisco WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world. Posted: 01 Apr 2014 \| Published: 31 Jan 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Offices \| Remote Users \| Unified Messaging \| Unified Messaging Systems

Explore the Features and Benefits of Real-Time Mobile Engagement sponsored by Kofax, Inc. WEBCAST: In this video, you'll learn about Kofax Mobile Capture, which allows you to take a photo and instantly insert that information into the appropriate business process. Watch now to learn how this innovative technology enables you to extract more valuable data so customer engagement is enhanced. Posted: 31 Mar 2014 \| Premiered: Oct 7, 2013 TOPICS: Business Process Management \| Business Processes \| Mobile CRM

ENTERPRISE SERVICES BLOG: Top 10 Tips to Achieve Enterprise Mobility in Asia sponsored by Hewlett Packard Enterprise WHITE PAPER: Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace. Posted: 25 Mar 2014 \| Published: 18 Feb 2014 TOPICS: Cloud Computing \| Data Security \| Endpoint Security \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Network Management \| Security \| Security Management \| Security Managers

Engaging Customers: New Lessons Around Customer Behavior sponsored by IBM EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Social CRM guide: GNC analyzes social data for better marketing sponsored by IBM EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Marketing \| Mobile CRM \| Social Computing \| Social Networking

Analysts on CRM: How mobile, social, analytics are reshaping strategies sponsored by IBM EGUIDE: In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Software \| Mobile CRM \| Social Computing

Effectively Leveraging CRM Analytics sponsored by MicroStrategy EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. Posted: 21 Mar 2014 \| Published: 21 Mar 2014 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Mobile CRM \| Social Computing

Surface Pro 2 sponsored by Insight and Microsoft WHITE PAPER: This exclusive paper discusses a tablet solution that can run your important applications like a laptop while still promoting mobility and anytime, anywhere access. Posted: 20 Mar 2014 \| Published: 05 Mar 2014 TOPICS: Content Delivery \| Laptop Computers \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Tablet PC

How to get more from BYOD sponsored by Cisco WHITE PAPER: This exclusive paper examines a set of mobile solutions designed to enable BYOD environments by combining best-of-class technology, validated designs, and end-to-end support. Posted: 20 Mar 2014 \| Published: 20 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

New Contact Center Metrics to Fit Busy New Customers sponsored by Aspect EGUIDE: View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. Posted: 14 Mar 2014 \| Published: 14 Mar 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Mobile CRM \| Social Computing \| Social Networking

Speech Recognition Allows for Better Patient Care sponsored by Nuance EGUIDE: This expert guide from SearchHealthITExchange.com examines the advantages of speech recognition and how it can aid the patients. Read on to find out more. Posted: 13 Mar 2014 \| Published: 13 Mar 2014 TOPICS: Health Care Industry \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Voice Communications Hardware \| Voice Communications Software \| Voice Recognition \| Voice Recognition Hardware \| Voice Recognition Integrated Circuits \| Voice Recognition Software

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction sponsored by Five9 EGUIDE: In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience. You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). Posted: 13 Mar 2014 \| Published: 13 Mar 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Employee Performance Management (EPM) \| Mobile CRM

KLA-Tencor Corporaton sponsored by Citrix WEBCAST: This exclusive webcast discusses how a semiconductor equipment manufacturer was able to utilize a mobile networking solution that allowed them to significantly boost collaboration and productivity, which increased operational efficiency and helped to drive innovation. Posted: 12 Mar 2014 \| Premiered: Mar 12, 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Taking Your Enterprise Mobile: The Executive Checklist sponsored by Citrix WHITE PAPER: This informative paper discusses what steps your company should take to ensure that your mobile initiatives are secure, providing a helpful checklist you can use to navigate the mobile seas to success. Posted: 12 Mar 2014 \| Published: 12 Mar 2014 TOPICS: Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Threats

Secure Mobile Devices with a Next Generation Firewall sponsored by Dell Software WHITE PAPER: This white paper provides one suggestion for securing your mobile devices with a next generation firewall. Posted: 11 Mar 2014 \| Published: 11 Mar 2014 TOPICS: Access Control \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Security \| Security Best Practices \| Security Infrastructure \| Security Management

Enable "Have it Your Way" Enterprise Mobility sponsored by Hewlett-Packard Enterprise EBOOK: In this SearchCIO handbook, expert contributor Harvey Koeppel explains that workforce mobility has existed since the word "peddler" was coined, but CIOs must embrace new strategies in order to aim these devices at business needs. Posted: 07 Mar 2014 \| Published: 12 Mar 2014 TOPICS: CIOs \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

ToughPad BiFold sponsored by Insight and Panasonic WHITE PAPER: A successful mobile workforce needs the right hardware coupled with the right software in order to increase productivity and operational efficiency. This exclusive resource examines a tablet solution that boasts features that can adapt to meet your needs along with the latest mobile operating system. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Tablet PC \| Windows

Need a Rugged, Secure and Fearless Way to get the Job Done? sponsored by Insight and Panasonic WHITE PAPER: Check out this informative resource to find out about a tablet solution that is designed to meet the unique needs of your business while providing more robust set of features than other options. Read on to compare it with the other leading tablet solutions on the market. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Tablet PC

How UC Mobility Changes Your Enterprise sponsored by TechTarget Unified Communications EBOOK: This guide provides the expert advice you need to adapt to a mobile UC world. Access now and learn how to rethink and implement your UC strategy in order to deliver a seamless mobile user experience for voice, video, and data, without too much IT upheaval. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

Mobility and the Channel sponsored by TechTarget IT Channel EBOOK: This Handbook explores opportunities for IT solution providers in the mobile market, delving into detail on those with the greatest potential return for value-added resellers (VARs), systems integrators and IT consultants. Posted: 06 Mar 2014 \| Published: 07 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Protection Plus sponsored by Insight and Panasonic WHITE PAPER: This exclusive paper discusses an extended warranty that comes complimentary with a number of mobile hardware solutions. Read on to learn how this warrantee can enhance your workers' productivity and help maintain your budget. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Panasonic Tablet Solutions sponsored by Insight and Panasonic WHITE PAPER: This exclusive resource discusses a series of touchscreen mobile devices engineered with enterprise-grade security, seamless connectivity and along legacy of reliable computing to empower your workforce with the capabilities they need to be productive and efficient. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Presenting the Full Panasonic ToughPad lineup sponsored by Insight and Panasonic WHITE PAPER: This exclusive resource discusses a series of touchscreen mobile devices engineered with enterprise-grade security, seamless connectivity and along legacy of reliable computing to empower your workforce with the capabilities they need to be productive and efficient. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Delivery \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| Smart Phones \| Tablet PC

Mobile CRM Reports