The KPIs You Should Be Measuring but Probably Aren’t
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Your Monitoring Tool has Superpowers
sponsored by Centreon Software Systems
WHITE PAPER:
Dive inside this white paper to learn about “smart monitoring” platforms, boasting end-to-end monitoring coupled with agile and standardized capabilities, and the role they play in a modern ITOps strategy.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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CW Europe - March-May 2020: Experts examine Dutch government’s IT problems
sponsored by ComputerWeekly.com
EZINE:
Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems.
Posted: 02 Mar 2020 | Published: 12 Mar 2020
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The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
sponsored by ConnectWise
WHITE PAPER:
Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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IDC Market Share
sponsored by Splunk
WHITE PAPER:
Check out this white paper for an update on the IT operations management market including a market share snapshot, revenue snapshot, advice for technology suppliers, what vendor shaped the year and much more.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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The 5G Future Will Spark an Evolution of Telecom Networks
sponsored by T-Mobile for Business
EGUIDE:
Telecom networks are evolving thanks to new technologies such as 5G. This evolution will affect various types of organizations, internet service providers (ISPs) and available services. In this e-guide, learn why it is critical for ISPs to explore 5G and its capabilities now, in order to determine how to offer 5G services and support customers.
Posted: 04 May 2020 | Published: 04 May 2020
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Advancing the Telecom Industry through Network Experience Analytics
sponsored by Teradata
RESOURCE:
In a world where cellphones are the most important gadgets that people own, telecom operator customers and their demands have evolved sharply. In this blog, learn how Network Experience Analytics can help ensure your Telecom network doesn’t face congestion.
Posted: 18 Aug 2020 | Published: 27 Jul 2020
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CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018
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MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE:
Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019
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CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT
sponsored by ComputerWeekly.com
EZINE:
The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey.
Posted: 31 Mar 2020 | Published: 09 Apr 2020
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