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MNO Reports
Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018


Service Visibility: Clear Road Ahead
sponsored by ServiceNow
EBOOK: How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.
Posted: 29 Jan 2018 | Published: 31 Aug 2016


Reaching New Heights with ITSM
sponsored by MicroFocus
EBOOK: In this e-book, seasoned ITSM leaders share their methods for providing world-class IT service management, all with the goal of helping your organization. Read on to see these leaders' top 12 tips inside.
Posted: 12 Feb 2018 | Published: 31 Dec 2017


5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018


The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018


The IT Transformation Questions Every CIO Should Ask
sponsored by Rackspace
RESOURCE: What does the business need most from IT in 2017? Download this resource to discover 6 questions every CIO should strive to answer to jump-start IT transformation, such as considerations around the unique needs of your industry vertical, cloud adoption, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017


Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017


How to Achieve a Successful Microservices Architecture
sponsored by Red Hat
WHITE PAPER: Discover how to achieve success with microservices here. Read on to build your microservices foundation to improve upon service-oriented architecture, and thus benefit from easier development and maintenance, independent scalability of application components, and more.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat

How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017


IT as a Service: Transforming Your Organization into a Trusted Service Provider
sponsored by IBM
EBOOK: Learn the essentials of implementing IT as a Service (ITaaS), and how to transform your organization into a trusted services provider. Access now to create a sustainable ITaaS model by deconstructing the importance of modular services; value of hybrid cloud delivery models; ITaaS lifecycle management, and more.
Posted: 16 May 2017 | Published: 16 May 2017

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