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Intelligent Agents

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ALSO CALLED: Agents
DEFINITION: On the Internet, an intelligent agent (or simply an agent) is a program that gathers information or performs some other service without your immediate presence and on some regular schedule. Typically, an agent program, using parameters you have provided, searches all or some part of the Internet, gathers information you're interested in, and presents it to you on a daily or other periodic basis.  … 

Intelligent Agents definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
Intelligent Agents Reports
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"Insuring" Back-Office Automation Success for a U.S. Health Insurance Company
sponsored by Automation Anywhere
CASE STUDY: After a proof-of-concept test, HGS found that using Automation Anywhere's RPA platform led to a 90% reduction in manual effort, 40% reduction in average handling time, and 40% reduction in cost savings. Read on for more on how RPA can automate key processes.
Posted: 03 Dec 2018 | Published: 31 Dec 2017

Automation Anywhere

10 Reasons Why Building a Chatbot Isn't a Good Idea
sponsored by Espressive
RESOURCE: Chatbots are supposed to provide convenience. They are meant to make accessing information faster and easier for people, but that is not always the case. Read this resource for a list of 10 problems that chatbots have and learn about a platform that is designed to work around those problems.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Espressive

2018 Customer Service Trends
sponsored by ServiceNow
ANALYST REPORT: We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels. Access this Forrester report for the top 10 customer service trends, including key takeaways about using AI to focus on building connections with customers.
Posted: 12 Oct 2018 | Published: 24 Jan 2018

ServiceNow

2018 Threat Predictions
sponsored by Fortinet, Inc.
WHITE PAPER: As technology continues to evolve, there is a growing criminal element looking to exploit new opportunities the digital society brings. This white paper reveals predictions regarding the future threat landscape, offers insight into specific threats, and provides mitigation tactics to enhance security.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

Fortinet, Inc.

2019 Business Intelligence Trends
sponsored by Tableau Software
WHITE PAPER: Download this white paper to review upcoming trends in data management, data science, AI and more for 2019.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

Tableau Software

2019 Business Intelligence Trends
sponsored by Tableau Software
WHITE PAPER: What BI trends do you need to be aware of, now and in the immediate future? For one, explainable AI is a crucial factor. Read this full report for 9 other trends you'll need to know in business intelligence.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

Tableau Software

4 AI Quick Hits You Can Add to Your Enterprise Search App Right Now
sponsored by Lucidworks
WHITE PAPER: An increasing number of organizations are realizing the benefits of integrating machine learning or AI with their website's search feature. Download this report to learn the 4 changes you could make to your search function to create a better user experience.
Posted: 03 Aug 2018 | Published: 03 Aug 2018

Lucidworks

4 Things Portals and Chatbots Have in Common But Virtual Support Agents Don't
sponsored by Espressive
RESOURCE: Portals and chatbots have several things in common. Read this resource to learn the 4 things that portals and chatbots have in common that virtual support agents do not.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Espressive

5 "Must Have" Strategies for Intelligent Process Automation
sponsored by Wipro
RESOURCE: The end-game of business process efficiency lies within harnessing AI, but that stage of process technology has only just begun. Click inside to learn the 5 enterprise aspects necessary for successfully harnessing intelligent process technology – and how to keep your enterprise braced for impact.
Posted: 22 Oct 2018 | Published: 22 Oct 2018

Wipro

5 Categories of Questions for Evaluating AI-Driven Security Tools
sponsored by Cylance
WHITE PAPER: With countless numbers of security tools boasting "AI and machine learning capabilities," AI has become something of a buzzword in the security world. But sometimes, there's some truth to the hype. Get tips on how to effectively evaluate AI-based security tools by learning about 5 useful categories of questions to ask.
Posted: 29 Aug 2018 | Published: 29 Aug 2018

Cylance

5 Ways Customer Self-Service Impacts Your Bottom Line
sponsored by Coveo
WHITE PAPER: Investing in a self-service tool can help reduce costs and employee turnover, while keeping customers happy. Download this graphic to learn the 5 biggest ways customer self-service can impact your organization for the better.
Posted: 07 Aug 2018 | Published: 07 Aug 2018

Coveo

6 Steps to Deploying Cognitive Automation
sponsored by Automation Anywhere
WHITE PAPER: Almost half of enterprises implementing RPA in the next six months will be doing so with cognitive capabilities, according to Cision. Download this white paper for 6 steps you can take to help you deploy cognitive automation successfully.
Posted: 28 Sep 2018 | Published: 28 Sep 2018

Automation Anywhere

 802.11n Migration
sponsored by Brocade
WHITE PAPER: In the last few short years sales of 802.11n wireless networking gear have skyrocketed, and have effectively displaced the legacy 802.11a/b/g versions in many organizations. It's rapidly becoming the wireless technology of choice for networking professionals in all-sized organizations.
Posted: 01 Sep 2010 | Published: 01 Sep 2010

Brocade

10 Questions About Augmented Intelligence
sponsored by Cognitive Scale
RESOURCE: The concept of AI has been around for some time, and augmented intelligence is the next phase of AI. Familiarize yourself with augmented intelligence with this sheet of answers to 10 frequently asked questions.
Posted: 01 Feb 2018 | Published: 31 Dec 2017

Cognitive Scale

10 Ways to Use Artificial Intelligence in Disaster Recovery
sponsored by Unitrends
WHITE PAPER: In this white paper, learn 10 good reasons why you should consider AI-enhanced backup and disaster recovery
Posted: 09 Apr 2018 | Published: 09 Apr 2018

Unitrends

2018 Top 10 Business Intelligence Trends
sponsored by Tableau Software
RESOURCE: Business intelligence platforms are constantly evolving, so whether you're rockstar or an IT hero, you need to know these top 10 business intelligence trends for 2018.
Posted: 30 Nov 2017 | Published: 30 Nov 2017

Tableau Software

2018 Top 10 Business Intelligence Trends
sponsored by Tableau Software
RESOURCE: Business intelligence is a rapidly evolving niche. Prepare your organization for these changes by viewing the 10 trends listed in this resource that will be shaping the future of business intelligence.
Posted: 18 Oct 2018 | Published: 18 Oct 2018

Tableau Software

3 RPA Use Cases: Hybrid Automation
sponsored by Kryon Systems
WHITE PAPER: Hybrid RPA opens up an entirely new realm of automation possibilities – seamless collaboration between humans and robots. In this whitepaper, look through three distinct use cases for hybrid RPA in call centers, order processing and billing, and sales to see how other businesses are capitalizing on this new breed of automation.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Kryon Systems

3 Trends Shaping the Future of Finance & Procurement
sponsored by Basware
WHITE PAPER: Download this white paper to learn how automated business platforms, AI and robots, and blockchain are influencing the future of finance and procurement, and what you can do to be ready.
Posted: 29 Aug 2018 | Published: 29 Aug 2018

Basware

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

5 Trends to Watch in 2018 for Content Management Systems
sponsored by Enginess
EGUIDE: In this e-guide, content management expert Geoffrey Bock, dives into what's in store for content management in 2018 – think smart content getting smarter, omnichannel delivery advancements, digital asset management and more.
Posted: 15 Jun 2018 | Published: 31 Dec 2017

Enginess

6 Cloud Data Challenges for App Developers
sponsored by Microsoft
EBOOK: Learn about 6 of the most common data scenarios you're likely to face as a developer building apps for the cloud, and find out which services you might want to consider as a starting point for overcoming these challenges.
Posted: 02 Feb 2018 | Published: 31 Dec 2017

Microsoft

6 Key Challenges to Building a Successful Data Team
sponsored by Dataiku
RESOURCE: Data science teams encounter a number of obstacles when trying to provide the data-driven insights your business values. Here are 6 of those obstacles and valuable approaches to addressing each.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Dataiku

6 Workloads to Start Your Artificial Intelligence Journey
sponsored by Dell EMC and Intel®
RESOURCE: AI offers a range of possibilities and uses for all types of businesses. The endless possibilities, however, can make initial deployment intimidating. Download this resource to discover 6 common uses for AI. Plus, link to an artificial intelligence starter guide for more details on incorporating machine learning and deep learning technologies.
Posted: 10 Sep 2018 | Published: 10 Sep 2018

Dell EMC and Intel®

7 Best Practices for Machine Learning on a Data Lake
sponsored by Oracle Corporation
WHITE PAPER: Machine learning processes offer beneficial analytics capabilities to data lakes. In this TDWI checklist, discover 7 steps to get started with greater predictive analytics, text analytics, image classification and more with machine learning on your data lake.
Posted: 25 Jul 2018 | Published: 30 Mar 2018

Oracle Corporation
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