ITIL White Papers ( Information Technology Infrastructure Library, IT Infrastructure Library ) Software Downloads, Definition and Webcasts

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Simple Ways to Get the Most from Your Blade Environment sponsored by HP & Intel® WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities. Posted: 20 Dec 2008 \| Published: 19 Dec 2008 TOPICS: Best Practices \| Blade Servers \| Change Management \| Enterprise \| Financial Services \| ITIL \| ROI

eBook: Understanding GRC(Governance, Risk Management, and Compliance): Frameworks, Tools and Strategies sponsored by TechTarget Security EBOOK: Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure. This eBook is sponsored by Application Security, Inc, Beyond Trust, Lumension Security, MessageLabs, Thawte, Varonis and Websense. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: CobiT \| HIPAA \| ISO \| IT Governance \| ITIL \| Payment Card Industry Data Security Standard \| Regulatory Compliance \| Risk Management \| Sarbanes-Oxley Act of 2002 \| Security Management

Introduction to Requirements - The Critical Details That Make or Break a Project sponsored by Global Knowledge WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Processes \| IT Departments \| ITIL \| Productivity \| Project Management \| Testing

ITIL V3 and the PMBOK® - Distinct but Complementary sponsored by Global Knowledge WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Service Management \| Change Management \| IT Infrastructure \| IT Service Management \| ITIL \| Project Management

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: 10 Dec 2008 \| Published: 01 Jan 2006 TOPICS: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

ITIL® v3: What It Is and Why You Should Care sponsored by Global Knowledge WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. Posted: 14 Oct 2008 \| Published: 11 Oct 2008 TOPICS: Business Process Management \| Change Management \| Configuration Management \| IT Service Management \| ITIL \| ROI

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware	All resources sponsored by Virtual Data Center eZine - Volume 3

Realizing ITIL V3: Top Technologies to Drive Value sponsored by Hewlett Packard Enterprise WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Application Performance Management \| Business Process Management Software \| Business Service Management Software \| IT Service Management \| ITIL \| Systems Management

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX sponsored by Vision Solutions PODCAST: This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX. Posted: 09 May 2008 \| Premiered: May 9, 2008 TOPICS: Continuous Data Protection \| Data Recovery \| Disaster Recovery \| IT Managers \| IT Systems \| ITIL \| Replication

BoxTone: Mobile User Management with ITIL and ITSM sponsored by BoxTone WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... Posted: 15 Apr 2008 \| Published: 15 Apr 2008 TOPICS: Handheld Devices \| ITIL \| Mobile Device Management \| Mobile Device Management Software \| Service Level Management \| Wireless Computing

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Changing the Way Companies Run Their Data Centers sponsored by Aperture - An Emerson Network Brand DATA SHEET: Download this paper to discover how Aperture is changing the way companies run their data centers. Posted: 16 May 2007 \| Published: 01 May 2007 TOPICS: Blade Servers \| Cooling Equipment \| Data Center Management \| ITIL \| Power Generation Equipment \| Server Virtualization

Managing Today's Data Centers: Avoiding the Impending Crisis sponsored by Aperture - An Emerson Network Brand WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. Posted: 16 May 2007 \| Published: 01 May 2007 TOPICS: Blade Servers \| Cooling Equipment \| Data Center Management \| ITIL \| Power Generation Equipment \| Server Virtualization

Project Portfolio Management for the Skeptical IT Organization sponsored by Innotas WEBCAST: This Webcast discusses how PPM can increase efficiency in IT organizations, better align IT with business goals and improve project execution. Learn how web-based solutions have made PPM easy to implement and use, and affordable. Posted: 27 Oct 2006 \| Premiered: Nov 16, 2006, 14:00 EST (19:00 GMT) TOPICS: Application Integration \| Business IT Alignment \| ITIL \| Project Portfolio Management \| Software Project Management \| Strategic Planning

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals sponsored by Enterprise Management Associates (EMA) WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative. Posted: 09 Oct 2006 \| Published: 01 Feb 2007 TOPICS: Business IT Alignment \| Business Service Management \| Change Management \| CMDB \| Configuration Management \| Enterprise Systems \| IT Service Management \| ITIL \| Service Level Management \| Standards

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

ITIL Reports