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Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Transforming the IT Value Chain
sponsored by ServiceNow
EBOOK: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019

ServiceNow

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Computer Weekly – 30 April 2019: Inside Huawei
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we visit the new campus of Chinese networking supplier Huawei, to find out what the firm thinks of the controversy raging about the security of its products. Our latest buyer's guide examines storage optimisation technologies. And we look at the latest developments for technology in schools. Read the issue now.
Posted: 26 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

Infographic: 2019 Europe IT Priorities - Digital Transformation
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what stage of digital transformation companies across Europe are at, what the main drivers behind digital transformation are and which IT activities are being directly impacted by it. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

Top 10 Artificial Intelligence stories of 2018
sponsored by ComputerWeekly.com
EGUIDE: Some experts believe there are certain problem areas that the AI approaches currently in use cannot easily solve. Problems such as modelling climate change show the limits of AI pattern matching. Instead, something is needed that can combine machine learning with physical modelling. Here are Computer Weekly's top 10 AI stories of 2018.
Posted: 11 Apr 2019 | Published: 02 Jan 2019

ComputerWeekly.com

Innovators in Action: A Collection of Inspiring Customer Stories
sponsored by Splunk
WHITE PAPER: Inside this collection of case studies, find out how over thirty different organizations in industries like communications, energy, software, finance, and more are generating value from their machine and operational data.
Posted: 27 Mar 2019 | Published: 27 Mar 2019

Splunk

Viasat Transforms IT Operations Through Splunk Machine Learning, Predictive Analytics
sponsored by Splunk
WHITE PAPER: Download this case study to learn how Viasat integrated Splunk's predictive analytics and machine learning capabilities into their existing Splunk Enterprise ecosystem, leaving a lasting impact on their business through features like proactive IT monitoring, enhanced business analytics capabilities, and more.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Splunk

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Computer Weekly – 29 January 2019: A vintage digital transformation for Majestic Wines
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the digital transformation of retailer Majestic Wines and find out how buying rival Naked Wines led to a cloud overhaul of the firm's IT. We look at the challenges for IT managers as they prepare for the end of Windows 7 support. And our buyer's guide discusses deep learning technology. Read the issue now.
Posted: 25 Jan 2019 | Published: 25 Jan 2019

ComputerWeekly.com

Computer Weekly – 15 January 2019: NHS plans for a digital future
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at the NHS Long-Term Plan and examine how it intends to transform UK healthcare for a digital age. We analyse the latest chip developments from Intel and AMD to see what will change in the datacentre in 2019. And we ask the experts if Amazon Web Services can continue its growth trajectory. Read the issue now.
Posted: 11 Jan 2019 | Published: 11 Jan 2019

ComputerWeekly.com

CW Middle East ezine January 2019
sponsored by ComputerWeekly.com
EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
Posted: 04 Jan 2019 | Published: 04 Jan 2019

ComputerWeekly.com

Top 10 Artificial Intelligence stories of 2018
sponsored by ComputerWeekly.com
EGUIDE: Some experts believe there are certain problem areas that the AI approaches currently in use cannot easily solve. Problems such as modelling climate change show the limits of AI pattern matching. Instead, something is needed that can combine machine learning with physical modelling. Here are Computer Weekly's top 10 AI stories of 2018.
Posted: 02 Jan 2019 | Published: 02 Jan 2019

ComputerWeekly.com

CW Europe – December 2018
sponsored by ComputerWeekly.com
EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 06 Dec 2018 | Published: 13 Dec 2018

ComputerWeekly.com

Revenue acceleration for digital leaders
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This report from KPMG identifies three priorities for organisations to embrace to drive better, quicker and more certain returns.
Posted: 28 Nov 2018 | Published: 28 Nov 2018

ComputerWeekly.com

CW Nordics ezine November 2018
sponsored by ComputerWeekly.com
EZINE: Given the controversy surrounding some recent elections and fears of interference by foreign actors, it is hardly surprising that the Swedish government is seeking support from the IT sector as it attempts to guarantee elections remain trustworthy.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

ComputerWeekly.com

What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019

ServiceNow

Automating the IT Service Desk
sponsored by ServiceNow
ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
Posted: 24 Apr 2019 | Published: 24 Apr 2019

ServiceNow

Get Up to Speed on VMware vSAN Troubleshooting Basics
sponsored by VMware and Intel
EGUIDE: Virtualization and Linux expert Stuart Burns offers step-by-step guidance on VMware vSAN troubleshooting in this e-guide, including a visual of the web client and how to troubleshoot during host failure. Read on for the essentials.
Posted: 05 Dec 2018 | Published: 29 Nov 2018

VMware and Intel

VMware Pulls vSAN 6.7 Deeper into vSphere
sponsored by VMware and Intel
EGUIDE: Read this e-guide to learn how vSAN's tighter vSphere integration works, how the release differs from past releases of vSAN, and more granular information on the latest update from our SearchStorage.com Editorial Director Dave Raffo.
Posted: 29 Nov 2018 | Published: 27 Nov 2018

VMware and Intel
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