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IT Systems Reports
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Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

From Multi-Channel to Unified Integrated Customer Experience
sponsored by ServiceNow
VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 25 Jan 2018 | Published: 30 Aug 2016

ServiceNow

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Case Study: Modernizing Service Desk Eliminates Outage Time
sponsored by ServiceNow
CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.
Posted: 24 Jan 2018 | Published: 31 Jul 2017

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Unleash the Creative Force of Today's Workers
sponsored by Dell and Intel
WHITE PAPER: Companies with happier employees have 81% higher customer satisfaction. Read on to learn how to foster greater workforce productivity by deploying a portfolio of technologies that empowers the creative workforce. You'll see how employee satisfaction leads to generating new products, services, and more satisfied customers.
Posted: 24 Jan 2018 | Published: 31 Dec 2017

Dell and Intel

Driving Innovation in IT
sponsored by ServiceNow
EBOOK: IT is expected to align with the business and become an equal partner in business success—increasing productivity, unlocking new revenues, and powering competitive advantage. Download this eBook to find out how IT organizations can strike a balance between carving out budget for innovation while still delivering operational excellence.
Posted: 23 Jan 2018 | Published: 28 Apr 2017

ServiceNow

Case Study: How ITIL Literally Keeps the Lights On
sponsored by ServiceNow
CASE STUDY: As a major electricity supplier, TransAlta relies heavily on its IT capabilities. With more than 2,300 employees, TransAlta also needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations. Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 23 Jan 2018 | Published: 01 Jul 2016

ServiceNow

Digital Transformation Target Platforms: Shortlist of End-to-End Digital Systems
sponsored by SAP
RESOURCE: Download this resource to see Constellation Research's ShortList of 8 cloud vendors which provide digital business reference models/blueprints, low code support, design thinking, and migration tools/services—all to assist you in delivering new, strategic digital products and services.
Posted: 23 Jan 2018 | Published: 31 Dec 2017

SAP

Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018

ServiceNow

IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
EBOOK: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 19 Jan 2018 | Published: 19 Dec 2017

ServiceNow

Building a Self-Service Portal to Serve B2B Customers
sponsored by ServiceNow
CASE STUDY: In this case study, Automic Software, a business automation company, wanted to use service automation to create an engaging, responsive experience for its own customers. Read on to learn how they was able to achieve these goals and improve their customer service and saw increased productivity from their technical support team.
Posted: 19 Jan 2018 | Published: 19 Jan 2018

ServiceNow

Cars.com Tasks ServiceNow Platform for Speeding Business Processes
sponsored by ServiceNow
CASE STUDY: In this case study, Cars.com needed a way to consolidate its various tools and data into a single system of record. Find out how they leveraged service automation to save 300 hours for HR and over 1,000 hours for IT per year while improving collaboration and data management efforts.
Posted: 19 Jan 2018 | Published: 19 Jan 2018

ServiceNow

Integrated Cloud-Based Monitoring and Analytics Break Down IT Operations Silos
sponsored by Oracle Corporation
ANALYST REPORT: Cloud-based management tools and IT operations analytics services are expected to take on an ever-increasing importance in enterprise IT management environments. This IDC report discusses cloud's increasing importance in the era of digital transformation.
Posted: 18 Jan 2018 | Published: 30 Jun 2016

Oracle Corporation

Making the case for converged and hyper-converged infrastructure
sponsored by SearchConvergedInfrastucture
EBOOK: This e-book from the experts at SearchConvergedInfrastructure.com helps you make the case for converged and hyper-converged in your organization. Read on to access a package of articles that will help you sell HCI to upper management, prep your environment for HCI platform installation, and more.
Posted: 17 Jan 2018 | Published: 17 Jan 2018

SearchConvergedInfrastucture

Reinvent Your Hardware Refresh Cycle with HCI
sponsored by VMware & Intel
WHITE PAPER: Because today's landscape of diverse apps and platforms requires heightened speed and security, siloed storage systems just don't cut it. Download this resource to rejuvenate your refresh cycle with hyper-converged infrastructure (HCI) to seamlessly support an always-on virtualized environment.
Posted: 17 Jan 2018 | Published: 31 Dec 2016

VMware & Intel

Four Compelling Use Cases for Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: In this paper, you'll examine four concrete use cases for VMware v-SAN-powered HCI, with each deconstructed in detail. Read on to see the implementation rationale for all four cases and how this system evolves restrictive hardware-centric environments.
Posted: 17 Jan 2018 | Published: 31 Dec 2017

VMware & Intel

The Transformational Power of Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this paper to delve into the details of one hyper-converged infrastructure (HCI) system—VMware vSAN. You'll learn which workloads are most in need of HCI, how this system can eliminate legacy difficulties by prepping the infrastructure stack for cloud-native apps, and more.
Posted: 16 Jan 2018 | Published: 31 Dec 2016

VMware & Intel

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: In this paper, you'll examine VMware's vSAN-powered hyper-converged infrastructure (HCI). Read on to take advantage of this HCI's features to extend virtualization to storage, utilize vSphere-integrated features like DRS and vMotion, and establish common management for compute and storage.
Posted: 16 Jan 2018 | Published: 31 Dec 2017

VMware & Intel

3 Life Hacks for Rationalizing your Application & Technology Portfolios
sponsored by Mega International
VIDEO: When streamlining your IT portfolio your goal is to free up budget for new initiatives, and you need an efficient method of doing so. This webcast covers three life hacks to help you work smarter, not harder, when engaging in an IT portfolio rationalization project.
Posted: 10 Jan 2018 | Premiered: 10 Jan 2018

Mega International

6 Steps to Building a Business Case for Enterprise Architecture
sponsored by Mega International
WHITE PAPER: You know that your company could improve, but how do you build the case that will get your executives to provide the necessary funding? This white paper covers the six steps you need to take in order to build the strongest possible case for using enterprise architecture to transform your business.
Posted: 09 Jan 2018 | Published: 09 Jan 2018

Mega International

6 Steps to Building a Business Case for IT Portfolio Management
sponsored by Mega International
WHITE PAPER: Uncover 6 steps to build a business case for IT portfolio management by examining how it helps your organization beyond just delivering cost savings.
Posted: 05 Jan 2018 | Published: 05 Jan 2018

Mega International

CW Middle East Jan to Mar 2018
sponsored by ComputerWeekly.com
EZINE: The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
Posted: 04 Jan 2018 | Published: 11 Jan 2018

ComputerWeekly.com

Extending the Benefit of a Server Refresh: Adding Best-in-Class HCI with vSAN
sponsored by VMware & Intel
RESOURCE: There are many HCI options, but not all provide the same level of benefits. Download now to view 3 reasons for deploying HCI using VMware vSAN during a server refresh, and you'll learn how to use HCI as a valuable tool to make your enterprise more agile, cost effective, and efficient.
Posted: 22 Dec 2017 | Published: 22 Dec 2017

VMware & Intel
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