IT Services Reports

EGUIDE: This expert e-guide will show you how IT service management can benefit CIOs and CTOs.

Posted: 11 Apr 2014 | Published: 11 Apr 2014

EZINE: A special issue covering the opportunities for resellers selling security, and advice on the use of social media.

Posted: 11 Apr 2014 | Published: 14 Apr 2014

EGUIDE: This expert e-guide will help you put an effective IT service management implementation plan into effect.

Posted: 03 Apr 2014 | Published: 03 Apr 2014

WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.

Posted: 02 Apr 2014 | Published: 10 Apr 2013

CASE STUDY: This case study reveals how Credit Union System for Brazil (Sicoob), the largest credit union system in Brazil, replaced their existing IT infrastructure with a virtualized Linux landscape, allowing them to avoid USD 1.5 million in annual costs.

Posted: 20 Mar 2014 | Published: 31 May 2013

WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints

Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.

Posted: 11 Mar 2014 | Published: 11 Mar 2014

CASE STUDY: This case study takes a look at how remote monitoring and management tools can help enhance your service delivery speeds and ensure system reliability.

Posted: 05 Mar 2014 | Published: 05 Mar 2014

WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.

Posted: 27 Feb 2014 | Published: 17 Apr 2013

VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.

Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

Posted: 19 Feb 2014 | Published: 19 Feb 2014

WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.

Posted: 17 Feb 2014 | Published: 13 Feb 2013

WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now.

Posted: 07 Feb 2014 | Premiered: Dec 31, 2010

WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.

Posted: 03 Feb 2014 | Published: 03 Feb 2014

VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.

Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

EZINE: Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.

Posted: 08 Jan 2014 | Published: 09 Jan 2014

WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.

Posted: 20 Dec 2013 | Published: 20 Dec 2013

WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.

Posted: 17 Dec 2013 | Published: 07 Oct 2013

VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.

Posted: 16 Dec 2013 | Premiered: 27 Sep 2013

WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.

Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.

Posted: 11 Dec 2013 | Published: 11 Dec 2013

WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.

Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.

Posted: 26 Nov 2013 | Published: 31 Dec 2011

VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.

Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.

Posted: 12 Nov 2013 | Published: 03 Oct 2013