IT Service Management Reports

EZINE: Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.

Posted: 30 Mar 2010 | Published: 26 Mar 2010

EBOOK: As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.

Posted: 20 Nov 2009 | Published: 20 Nov 2009

ASSESSMENT TOOL: Read on for a breakdown of IBM Service Management’s components and learn what questions should be asked to determine if it may benefit your organization.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

BROCHURE: With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

EBOOK: Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!

Posted: 01 Nov 2010 | Published: 01 Nov 2010

WHITE PAPER: While virtualization can enable more efficient infrastructures, it does not address the single largest cost element for most data centers—the labor to manage this environment. Read the white paper to find out how IBM Service Management Solutions can help you implement and manage your virtualized environment.

Posted: 25 Oct 2010 | Published: 08 Jul 2009

WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.

Posted: 22 Oct 2010 | Published: 15 Jan 2010

WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.

Posted: 14 Oct 2010 | Published: 14 Oct 2010

WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.

Posted: 13 Oct 2010 | Published: 15 Sep 2010

CASE STUDY: Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Read this case study to see how IBM helped reduce implementation times for new services from four weeks to just a few hours.

Posted: 24 Sep 2010 | Published: 22 Jan 2010

WHITE PAPER: To appropriately apply the principles of DCSM, a comprehensive enterprise solution must be able to provide significant levels of control over the infrastructure. Aperture VISTA® is the only enterprise-wide solution to be able to deliver all aspects of DCSM with a multidimensional perspective.

Posted: 30 Jul 2010 | Published: 30 Jul 2010

WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.

Posted: 22 Jul 2010 | Published: 22 Jul 2010

WHITE PAPER: IBM delivers unified storage management that is superior to legacy solutions, resulting in greater efficiency that reduces costs, improves performance, delivers unmatched scalability to better meet service levels and offers a higher level of reliability to manage risk.

Posted: 21 Jul 2010 | Published: 14 Sep 2009

PRESENTATION TRANSCRIPT: This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.

Posted: 31 Mar 2010 | Published: 31 Mar 2010

WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.

Posted: 29 Mar 2010 | Published: 15 Jun 2009

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

TECHNICAL ARTICLE: As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.

Posted: 17 Feb 2010 | Published: 17 Feb 2010

WHITE PAPER: Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.

Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

WHITE PAPER: Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

EBOOK: In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers.

Posted: 09 Dec 2009 | Published: 08 Dec 2009

RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.

Posted: 08 Dec 2009 | Published: 07 Dec 2009

CASE STUDY: Read this case study to learn how Data Solutions, Inc. gained the ability to handle remote management from a single point, to handle remote installation and management of all clients, to reduce service management operating costs, and to prevent identity theft by implementing Panda Cloud Office Protection.

Posted: 03 Dec 2009 | Published: 20 Nov 2009