IT Service Management Reports

EBOOK: Vendors are racing to deliver private cloud offerings, but there are really only a few “true” cloud solutions available, so it is critical to be able to separate fact from fiction when looking at the saturated market. Read this e-book to gain expert insights on the private cloud and learn best practices for building one in your organization.

Posted: 27 Feb 2012 | Published: 27 Feb 2012

ESSENTIAL GUIDE: This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.

Posted: 21 Oct 2011 | Published: 19 Jan 2011

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

EZINE: This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.

Posted: 23 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.

Posted: 02 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.

Posted: 15 Feb 2012 | Published: 31 Dec 2011

WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.

Posted: 14 Feb 2012 | Published: 30 Apr 2008

WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.

Posted: 14 Feb 2012 | Published: 31 Dec 2011

WHITE PAPER: In a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.

Posted: 14 Feb 2012 | Published: 13 Feb 2012

VIDEOCAST: This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.

Posted: 09 Jan 2012 | Premiered: Jan 9, 2012

EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

Posted: 09 Jan 2012 | Published: 06 Jan 2012

VIDEOCAST: This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.

Posted: 06 Jan 2012 | Premiered: Jan 6, 2012

VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.

Posted: 06 Jan 2012 | Premiered: Jan 6, 2012

WHITE PAPER: This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

Posted: 22 Dec 2011 | Published: 22 Dec 2011

PRESENTATION TRANSCRIPT: Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video.

Posted: 05 Dec 2011 | Published: 05 Dec 2011

PRESENTATION TRANSCRIPT: Read this presentation transcript, featuring expert Brian Madden, to discover why desktop virtualization pilots are not scaling. Learn what you can do to avoid these challenges and make your desktop virtualization project a success.

Posted: 29 Nov 2011 | Published: 29 Nov 2011

WHITE PAPER: This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency.

Posted: 04 Nov 2011 | Published: 04 Nov 2011

PODCAST: We envision a private cloud that can recognize and determine device attributes and user preferences, and deliver the service or information accordingly.  Our testing demonstrates that client-aware technologies can offer several benefits to both users and IT.

Posted: 01 Nov 2011 | Premiered: Oct 31, 2011

EGUIDE: This expert e-guide, brought to you by SearchSystemsChannel.com, reveals the four most common virtualization stumbling blocks that resellers encounter and offers advice for avoiding and overcoming them.

Posted: 18 Oct 2011 | Published: 18 Oct 2011

WHITE PAPER: Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: Different managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects? Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Posted: 11 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.

Posted: 10 Oct 2011 | Published: 10 Oct 2011